Owlet Baby Care, Inc. is hiring a Sales Operations Analyst

Owlet Baby Care, Inc. is hiring a Sales Operations Analyst to support the operational aspects of our retail sales team. You will thrive in our team-based environment and play a key role in ensuring clear communication and execution across sales channels.

What You'll Do

• Partner with the Sales Operations team to support the achievement of sales objectives across domestic and international customer channels.
• Serve as a key liaison between retailers, Sales, and Operations to ensure clear communication, alignment, and timely issue resolution.
• Validate customer invoices for accuracy related to pricing, terms, discounts, and deductions; collaborate cross-functionally to investigate and resolve discrepancies.
• Ensure third-party logistics (3PL) partners comply with customer vendor routing guides and support the dispute of chargebacks when required.
• Assist with the processing and resolution of customer return requests in accordance with company policies and customer agreements.
• Collect, review, and process customer orders to ensure all required information is accurate and complete, enforcing applicable order and compliance policies.
• Coordinate and escalate customer-related issues to Sales leadership to maintain visibility, alignment, and timely resolution.
• Track, analyze, and report key sales orders to delivery performance metrics, including OTIF, fill rate, backorders, and chargebacks.
• Assist in continuous improvement initiatives by documenting processes, identifying workflow inefficiencies, and implementing operational enhancements.
• Support sales order audit activities, including reviewing order accuracy, documentation, compliance requirements, and responding to audit inquiries as needed.

What We're Looking For

• 2 years of experience in Sales Operations, Account Management, Order Management, or Retail Operations.
• Excellent communication, organizational, and time management skills.
• Ability to work in a dynamic environment, under pressure with tight deadlines.
• Proven ability to multitask, with a detail-oriented, efficient, and strong customer service mindset.
• Mission-oriented and results-driven personality.
• Independent and quick self-learner.
• Strong verbal and written communication skills.
• Proficient Microsoft Office knowledge.
• Willingness to travel 5-10% annually.

Nice to Have

• Experience working with Netsuite, Orderful, vendor portals, or similar EDI systems.

Technical Stack

• Netsuite
• Orderful
• Vendor portals
• EDI systems
• Microsoft Office

Team & Environment

You will report directly to the Sales Operations Manager.

Benefits & Compensation

• Multiple medical plan options (PPO and High-Deductible with HSA), plus dental, vision, life, and disability coverage.
• Wellness resources include mental health support, EAP access, and fitness incentives.
• Competitive 401(k) plan with company match.
• Employee stock purchase program.
• Potential equity grants.
• Generous flexible PTO policy, including Flex Fridays.
• Paid parental leave (up to 14 weeks).
• Remote/hybrid work options.

Work Mode

This position offers a hybrid work mode.

Owlet Baby Care, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.