The Sales Executive for Service Sales will identify and develop service opportunities related to software deployment, optimization, and support. This role focuses on building long-term customer relationships, driving service revenue, and collaborating with internal teams to deliver tailored solutions that enhance customer success and ROI at EAC Product Development Solutions.
What You'll Do
- Work closely with customers to identify service needs related to software deployment, optimization, and ongoing support.
- Proactively engage with existing software customers to uncover consulting, training, and implementation opportunities.
- Develop tailored service proposals that align with customer objectives and enhance their return on investment.
- Build and maintain strong, long-term relationships with customers by serving as a trusted advisor for their service needs.
- Actively engage with key stakeholders to understand their business challenges and provide customized service solutions.
- Ensure customer satisfaction through regular follow-ups and by addressing concerns or barriers to success.
- Partner with internal teams, including technical consultants and service delivery personnel, to design and deliver high-quality solutions.
- Coordinate resources to ensure timely execution of service projects and deliverables.
- Provide feedback from customers to inform service innovation and continuous improvement.
- Meet or exceed sales targets for service-related revenue, including consulting, training, and support packages.
- Maintain a robust pipeline of service opportunities and track progress using CRM tools.
- Effectively overcome objections and clearly communicate the value of EAC’s service offerings.
- Stay informed about industry trends, emerging technologies, and competitive service offerings.
- Represent EAC at industry events, webinars, and customer meetings to promote the value of our service portfolio.
- Deliver compelling presentations and service demonstrations tailored to customer needs.
- Collaborate with the software sales team to ensure a seamless transition from software sale to service delivery.
- Provide regular reports on sales activities, customer feedback, and market insights.
- Perform other duties as assigned to support the overall growth of EAC’s services business.
