Responsibilities
- Act as a direct contact for Smart Paws’ and Trupanion customers and cooperation partners
- Listen to understand what a pet owner is looking for and offer recommendations on how Trupanion can help solve their pet insurance needs.
- Effectively communicate our product and its benefits, with the goal of closing sales and activating Trupanion policies
- Handle sensitive situations with empathy and care, exemplifying Trupanion DNA
- Passion for assisting members, curiosity to ask probing questions, and ability to solve problems and creative problem-solving skills.
- Make genuine connections and adapt communication style to best serve any member that contacts us
- Willingness to accept and embrace changes in responsibility, processes, and workflow in an ever-changing environment
- Efficiently manage time to provide legendary member service in a high-volume contact center
- Utilize multiple systems to support our members and Veterinarians
- Actively contribute to the continuous improvement of processes and support new services.
Requirements
- Fluency in English (business language)
- Professional proficiency in either German or French, with a minimum of B1 working proficiency in the other language
- 2+ years’ experience in a member-facing role
- Proven experience in phone sales
- Experience using and learning complex computer systems
Nice to Have
- Flemish
- Swiss Non-Life insurance mediary license
- Work from home experience
Benefits
- 25 holiday leave days.
- Five-week sabbatical after five years of employment
- Medical Insurance for a cat or dog
- Medical Conierge (Summus)
- Lifestyle Spending Account (LSA)
- Family Planning (Carrot)
- Employee Assistance Program
- Open, casual, pet-friendly, and fun office environment
Additional Information
- Must be able to have a reliable and stable connection to the internet through hard-wire Ethernet.
- Expectation is to meet as a team once per quarter, for up to a week. The location is subject to change, based on needs.
- This is a full-time position of 37.5 hours per week; schedule may vary based on business needs. Flexibility is required to start as early as 07:00, work until 19:00, and on Saturdays. After hire, any schedule changes will be communicated with at least 30 days’ notice.
- Along with salary, our employees will be eligible for monthly bonuses based on individual and company goals. Trupanion may also provide Restricted Stock Units, which vest over 4 years.
