Radius Limited is hiring a Sales Account Manager to manage and grow relationships with our existing B2B customers. In this desk-based role, you will nurture a portfolio of accounts, improve retention, and identify growth opportunities by providing trusted consultation on our Telecomms products.
What You'll Do
- Own a portfolio of existing high-profile customers and serve as their main point of contact.
- Build strong, trust-based relationships through regular check-ins and performance reviews.
- Act as the customer advocate within the business, ensuring timely resolution of queries or issues.
- Support customers in maximizing the use of their Telecomms solutions.
- Monitor account health using CRM and reporting tools to proactively prevent churn.
- Conduct account reviews to align solution usage with business objectives.
- Identify and action opportunities for cross-sell and upsell within your account base.
- Work closely with the sales and marketing teams to introduce new features and services.
- Maintain accurate and up-to-date customer information and interactions within Salesforce CRM.
- Use reporting tools and dashboards to track account performance, renewal dates, and usage trends.
- Collaborate with Technical Support, Operations, and Finance to ensure seamless customer service.
- Share customer insights to help shape future product development and service offerings.
- Provide feedback on processes and customer pain points to enhance the customer journey.
- Engage in regular training and development to stay current on our evolving product suite.
What We're Looking For
- 2+ years’ experience in B2B account management or customer success roles.
- Strong relationship management and problem-solving skills.
- Excellent communication and interpersonal skills, able to influence stakeholders.
- Experience with CRM systems, preferably Salesforce, and the Microsoft Office suite.
- Proactive, customer-first mindset with attention to detail and commercial awareness.
- Organised and capable of managing a high volume of customer interactions effectively.
Nice to Have
- A background in Telecomms products is desirable.
Technical Stack
- Salesforce CRM
- Microsoft Office suite
Team & Environment
You will collaborate closely with cross-functional teams including Technical Support, Operations, Finance, sales, and marketing.
Benefits & Compensation
- Salary range: 35-45k EUR per annum depending on experience.
- A friendly culture that mirrors our proposition to our customers.
- A fast-growing, agile, and innovative organisation.
- Empowerment to drive continuous improvement from day one.
- A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
- Retail Discounts.
- Health and Wellbeing support services.
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
