Baker Tilly is hiring a Sage Intacct Customer Support Senior Associate

Overview A premier advisory, tax, and assurance firm offering comprehensive professional services across major U.S. regions and international financial centers. Our professional services are delivered through an alternative practice structure compliant with professional standards and regulations. We are independent members of a global network spanning 141 territories, comprising 43,000 professionals with combined worldwide revenue of $5.2 billion. Work location requirements will be discussed during talent acquisition conversations. We are an equal opportunity employer committed to considering all qualified applicants without discrimination. Unsolicited resumes are considered company property and not subject to agency fee payments. Recruitment agencies must have formal written agreements and be invited to submit candidates. Are you passionate about connecting finance, accounting, and technology? We invite talented professionals to join our rapidly expanding team as a Sage Intacct Customer Support Senior Specialist! This role involves direct customer interactions, providing end-user support, and collaborating with internal consultants and external vendors to resolve complex software environment challenges. Our firm offers exceptional career growth, flexible work arrangements, and meaningful professional relationships with leadership dedicated to employee development. (Position is REMOTE) Are you our ideal candidate? You seek: - A professional services firm prioritizing client and employee interests - Opportunities for professional growth and skill development Responsibilities include: - Managing customer support tickets efficiently - Reviewing and assigning daily cases - Developing and testing potential solutions - Documenting internal problem-solving strategies - Escalating unresolved issues to management - Maintaining consistent communication throughout resolution processes - Participating in mentorship and learning programs - Networking and building strong internal/external relationships - Supporting team member professional development - Engaging in team-building activities Qualifications: - Bachelor's degree in business administration, accounting, MIS or equivalent - Minimum 3+ years experience in accounting/finance with ERP system exposure - Exceptional time management and communication skills - Strong leadership and analytical capabilities - Proficient in Microsoft Suite - U.S. work authorization Compensation range: $67,060 to $127,120, determined by skills, experience, qualifications, and geographic location.