As a SaaS Implementation Manager at Vetcove, you will oversee the complete onboarding of veterinary clinics onto our platform. You’ll be the primary point of contact during this process, blending strategic oversight with hands-on project management to ensure a seamless transition.
What You'll Do
- Own the entire implementation lifecycle—from project planning to go-live.
- Act as the key liaison between veterinary clinics and internal teams, delivering a seamless onboarding experience.
- Define project goals, success metrics, and deliverables aligned with client needs and business priorities.
- Assist and guide clinics through a migration of their existing workflows to a new platform.
- Build and manage project plans and timelines; identify and resolve blockers proactively.
- Deliver training, troubleshoot issues, and support clients through system configuration, data imports, and integrations.
- Regularly communicate updates to internal stakeholders and client leadership to ensure transparency and alignment.
- Collaborate with Product and Engineering to launch new features or integrations within the implementation workflow.
What We're Looking For
- Bachelor’s degree or equivalent practical experience.
- 4+ years managing complex software implementation projects, preferably in a SaaS or tech-enabled services environment.
- Strong organizational skills and the ability to manage multiple concurrent projects.
- Exceptional written and verbal communication skills with technical and non-technical audiences.
- Proficiency in project management tools and experience building timelines and status reports.
- Willingness to travel to client sites as needed (up to 10–15%).
Nice to Have
- Experience working with clinics, healthcare providers, or other medical environments.
Team & Environment
You will collaborate cross-functionally with product, engineering, strategy, and support teams.
Benefits & Compensation
- Salary range: $70,000 - $100,000/year (typical US range). For Colorado: $75,000 - $90,000 + equity.
- Medical, Dental, and Vision Insurance.
- Automatic 401k contribution.
- Employee referral program.
- At home office set up.
- Bi-annual company retreats.
- Open vacation policy.
- Equity.
- Monthly team events.
Work Mode
This is a 100% remote position within the USA.
Vetcove is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status.
