Responsibilities
- Schedule and manage care worker rosters, including intraday changes and leave requests.
- Ensure compliance with rostering guidelines, training, and funding requirements.
- Coordinate third-party service bookings and supplier engagement.
- Act as first point of contact for customer scheduling enquiries, providing timely and friendly support.
- Use systems to maintain accurate data and support payroll accuracy.
- Provide workforce insights to leaders and assist with recruitment alignment.
- Deliver occasional after-hours support when rostered.
- Promote safety, quality, and compliance in all activities.
Requirements
- Adaptability, resilience, and a strong service mindset
- High attention to detail and commitment to quality and compliance
- Ability to work to tight deadlines and manage changing priorities
- Strong communication skills and empathy for customers and colleagues
- Proficiency in Microsoft Office and general administration practices
- Initiative and problem-solving skills with a focus on process improvement
Nice to Have
- Experience in scheduling or rostering is ideal but not essential — we also welcome applicants from a call centre or customer support background looking for a career change
Benefits
- Additional Leave benefits including Community, Wellbeing & Deep Listening Leave
- Flexible Work Options – hybrid role combining WFH & Branch days
- Career development with full access to LinkedIn Learning & internal opportunities
- Staff discounts across our insurance products, travel and retail partners
- Fitness Passport – discounted access to 1,500+ gyms & facilities
- Novated Car Leasing options through our partners Maxxia or Flair Cars
- 14 weeks paid Parental Leave
Additional Information
- This is a full-time role and is based at our Tweed Heads NSW branch.
- Deliver occasional after-hours support when rostered.
