Australian Unity is hiring a Roster Coordinator

Join Australian Unity as a Roster Coordinator, where you will plan and organise services so they run smoothly and meet customer needs. At Australian Unity, we are reimagining how health and care are delivered in local communities, helping customers live healthier, more independent, and fulfilling lives.

What You'll Do

• Schedule and manage care worker rosters, including intraday changes and leave requests.
• Ensure compliance with rostering guidelines, training, and funding requirements.
• Coordinate third-party service bookings and supplier engagement.
• Act as first point of contact for customer scheduling enquiries, providing timely and friendly support.
• Use systems to maintain accurate data and support payroll accuracy.
• Provide workforce insights to leaders and assist with recruitment alignment.
• Deliver occasional after-hours support when rostered.
• Promote safety, quality, and compliance in all activities.

What We're Looking For

• Adaptability, resilience, and a strong service mindset.
• High attention to detail and commitment to quality and compliance.
• Ability to work to tight deadlines and manage changing priorities.
• Strong communication skills and empathy for customers and colleagues.
• Proficiency in Microsoft Office and general administration practices.
• Initiative and problem-solving skills with a focus on process improvement.

Nice to Have

• Experience in scheduling or rostering.

Technical Stack

• Microsoft Office

Team & Environment

You will work closely with our supply and demand team.

Benefits & Compensation

• Additional Leave benefits including Community, Wellbeing & Deep Listening Leave.
• Flexible Work Options – hybrid role combining WFH & Branch days.
• Career development with full access to LinkedIn Learning & internal opportunities.
• Staff discounts across our insurance products, travel and retail partners.
• Fitness Passport – discounted access to 1,500+ gyms & facilities.
• Novated Car Leasing options through our partners Maxxia or Flair Cars.
• 14 weeks paid Parental Leave.

Work Mode

This is a hybrid position based in Tweed Heads NSW, combining work from home and branch days.

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.