Sharecare is seeking a remote ROI Medical Records Specialist to join our team. You will be responsible for processing all release of information requests in a timely and efficient manner, ensuring accuracy, safeguarding patient privacy, and providing customers with the highest quality product and service. All work must comply with HIPAA, state/federal regulations, and company policy.
What You'll Do
- Complete release of information requests including retrieving and returning patient charts, scanning medical records accurately, and transmitting daily according to established standards.
- Date stamp all requests and highlight pertinent data to facilitate processing.
- Validate requests and authorizations for release of medical information according to established procedures.
- Perform quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.
- Maintain equipment in excellent operating condition.
- Provide excellent customer service by being attentive, respectful, and proactive in identifying client concerns.
- Receive incoming requests via mail, telephone, or facsimile.
- Maintain a neat, clean, and professional personal appearance and a clean, orderly work area.
- Maintain working knowledge of existing state laws and fee structures.
- Work within scope of position and direction; willingly accept assignments and help out during backlogs.
- Carry out responsibilities in accordance with client/site policies and procedures, including HIPAA and state/federal regulations.
- Maintain confidentiality, security, and standards of ethics with all information.
What We're Looking For
- High School Diploma or GED
- Strong computer software experience with general working knowledge of Microsoft Word and Excel
- Excellent organizational skills
- Ability to type 50 wpm
- Ability to use fax, copier, and scanning machine
- Willingness to learn new equipment and processes quickly
- Self-motivated team player
- Proven customer satisfaction skills
- Ability to multi-task
Nice to Have
- A minimum of 2 years prior experience in a medical records department or like setting
Technical Stack
- Microsoft Word
- Microsoft Excel
Work Mode
This is a fully remote position.
Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
