NMI is hiring a Medical Records & Referrals Specialist

Medical Records & Referrals Specialist Remote About the Organization We are a progressive healthcare network focused on elevating women's health practices. Our mission is to revolutionize care by empowering women through integrated, patient-centered approaches. By collaborating directly with healthcare institutions and utilizing innovative technology, we create comprehensive programs that support women in achieving their health objectives. We are a dedicated interdisciplinary team committed to transforming healthcare experiences. Join our mission! Role The Medical Records & Referrals Specialist is crucial in delivering exceptional patient experiences by managing medical documentation and coordinating referral processes. You will support clinical and administrative teams by securely handling documentation, keeping patients and partners informed about referral progress, and ensuring workflow compliance with HIPAA and organizational standards. We seek a detail-oriented professional comfortable communicating with patients, providers, and external healthcare partners professionally and empathetically. What you'll do Medical Records Management - Retrieve, review, scan, and upload medical records into EMR systems following documentation standards. - Process medical record requests, ensuring timely responses and proper authorization. - Maintain accurate chart documentation, imaging, lab results, and consultation notes. - Ensure confidentiality and HIPAA compliance regarding Protected Health Information. - Track and follow up on outstanding medical record requests. Referrals Coordination - Receive referral orders and verify completeness and accuracy. - Schedule appointments with specialists according to patient needs and insurance requirements. - Communicate referral details to patients, including specialist information and follow-up steps. - Send required medical documentation to specialist offices. - Monitor referral statuses and escalate delays or issues. - Document referral actions in EMR systems. Administrative & Communication Support - Communicate professionally with various healthcare stakeholders via multiple communication channels. - Support triage and scheduling teams with documentation-related inquiries. - Collaborate across departments to resolve authorization or documentation challenges. - Assist with quality audits, compliance reviews, and records retention. Qualifications - High School Diploma/GED with 2+ years related experience - Medical assistant certification or health information management training preferred - OB-GYN or women's health practice experience preferred - Proficiency with EMR systems - Strong understanding of HIPAA and healthcare privacy regulations - Knowledge of referral processes and medical terminology - Proficient in Microsoft Office and digital communication platforms Attributes - Exceptional attention to detail - Strong organizational skills - Effective communication abilities - Independent work capability - Professional discretion - Problem-solving skills - Adaptability in fast-paced clinical environments Benefits - Competitive compensation - Comprehensive health, dental & vision coverage - 401(k) with employer matching - Paid time off - Paid parental leave Organizational Culture - Growth mindset - Positive, solution-oriented attitude - Empathy for team and clients - Result-driven approach - Resourcefulness and adaptability