About the Role
The position involves maintaining patient health records, processing referrals, and ensuring adherence to privacy standards while supporting seamless transitions in patient care.
Responsibilities
- Maintain and update electronic medical records with high accuracy
- Process patient referrals to specialists and external providers
- Verify insurance and authorization details for referral services
- Ensure compliance with HIPAA and other data privacy regulations
- Coordinate with healthcare providers to confirm appointment scheduling
- Track referral status and follow up on pending cases
- Respond to internal and external requests for medical documentation
- Organize and store physical and digital patient records
- Support audits by providing accurate and timely record access
- Identify discrepancies in patient data and initiate corrections
- Assist in the onboarding of new referral partners
- Communicate with patients regarding referral instructions
- Maintain confidentiality of sensitive health information
- Use medical terminology accurately in documentation
- Collaborate with care coordination teams to streamline workflows
- Generate reports on referral trends and processing times
- Adhere to internal policies for data handling and retention
- Participate in training for new record management systems
- Escalate complex cases to supervisory staff when necessary
- Ensure timely closure of referral cycles
Nice to Have
- Certification in medical records or health information management
- Experience in a multi-specialty clinic or hospital setting
- Prior work with referral tracking systems
- Familiarity with ICD-10 or CPT coding standards
- Bilingual communication skills
Compensation
Competitive hourly rate based on experience
Work Arrangement
Hybrid work model with partial remote availability
Team
Collaborative healthcare operations team focused on patient data integrity and care coordination
Work Environment
- Fast-paced office setting with regular interaction between clinical and administrative staff
- Access to secure IT systems with multi-factor authentication
- Standard business hours with occasional need for schedule flexibility
Performance Expectations
- Maintain 98% accuracy in data entry and record updates
- Achieve 95% on-time referral processing rate
- Respond to internal requests within one business day
No visa sponsorship available for this position
