Mercor is looking for a Remote Support Engineer Intern to join our team supporting Rockwell Automation. This internship within Lifecycle Services (LCS) is an opportunity to develop engineering, analytical, and customer-centric skills by shadowing engineers and assisting with technical support.
What You'll Do
- Shadow Rockwell Automation engineers as they assist customers with troubleshooting issues via telephone or WebEx.
- Learn Rockwell Automation technology concepts to help engineers duplicate customer issues.
- Assist in responding to customer emails.
- Program automation devices to simulate real work applications to enhance learning.
- Wire electrical devices and learn electrical engineering concepts.
What We're Looking For
- Active enrollment in a four year or advanced engineering degree program at an accredited university.
- Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future.
Nice to Have
- Cumulative GPA of 3.3 or above.
- Strong analytical and problem-solving skills, demonstrated through various experiences.
- Effective organization and time management skills, with the ability to manage multiple tasks and meet deadlines.
- Excellent written, verbal, presentation, and interpersonal communication skills.
- Ability to communicate effectively and collaborate with diverse groups, including clients, peers, and managers.
- Creativity, self-confidence, and adaptability.
Technical Stack
- Rockwell Automation technology
Team & Environment
You'll be joining the Lifecycle Services (LCS) team.
Benefits & Compensation
- Health Insurance including Medical, Dental and Vision
- 401k
- Paid Holidays
Work Mode
This is an onsite position located in Mayfield Heights, OH.
Mercor is dedicated to building a diverse, inclusive and authentic workplace.
