Mercor is looking for a Remote Support Engineer Intern to join our team supporting Rockwell Automation. This internship within Lifecycle Services (LCS) is an opportunity to develop engineering, analytical, and customer-centric skills by shadowing engineers and assisting with technical support.

What You'll Do

Shadow Rockwell Automation engineers as they assist customers with troubleshooting issues via telephone or WebEx.
Learn Rockwell Automation technology concepts to help engineers duplicate customer issues.
Assist in responding to customer emails.
Program automation devices to simulate real work applications to enhance learning.
Wire electrical devices and learn electrical engineering concepts.

What We're Looking For

Active enrollment in a four year or advanced engineering degree program at an accredited university.
Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future.

Nice to Have

Cumulative GPA of 3.3 or above.
Strong analytical and problem-solving skills, demonstrated through various experiences.
Effective organization and time management skills, with the ability to manage multiple tasks and meet deadlines.
Excellent written, verbal, presentation, and interpersonal communication skills.
Ability to communicate effectively and collaborate with diverse groups, including clients, peers, and managers.
Creativity, self-confidence, and adaptability.