Imprint is looking for a Risk Operations Specialist to join our Fraud, Disputes, and Onboarding Operations team. This key role helps build a secure platform by reviewing potentially fraudulent activity and customer applications, and managing dispute claims through their lifecycle.

What You'll Do

Monitor and action daily applications for account and credit establishment.
Action existing account portfolio cases pended into the fraud queue, reviewing information thoroughly and decisioning them for first party & third party fraud as per procedures.
Monitor live transaction activity to identify high risk transaction activity stemming from first and third party fraud scenarios.
Manage and resolve customer dispute claims from beginning to end, communicating with the account holder, reviewing documentation, and filing claims through the appropriate portals.
Drive improved performance on established Fraud KPI’s achieving desired function objectives to drive reduction in fraud loss while reducing disruption and improving experience for genuine applicants.
Manage multiple tasks effectively by balancing high productivity, sense of urgency and delivering quality decisions on cases reviewed.

What We're Looking For

High School Diploma, GED, or equivalent certification.
2+ years of experience in fraud investigations related to transaction monitoring, application review, disputes, and/or BSA/AML monitoring.
Ability to dive into situations to identify patterns.
Ability to work independently to resolve cases under service level agreements.
Strong verbal and written communication skills.
Strong analytical skills, particularly to track, understand and act to meet metrics and KPIs.
Exceptional organization and attention to detail.
Emphatic commitment to personal growth and development.

Nice to Have

Financial services industry experience.
Certified Fraud Examiner or Certified Anti-Money Laundering Specialist certification.
Prior experience at a high-growth startup.

Team & Environment

You will be a key member of the Fraud, Disputes, and Onboarding Operations team. We are building a world-class team to redefine how people pay—and how brands grow. We work fast, solve hard problems, and make a real impact, and are committed to a diverse and inclusive workplace.

Benefits & Compensation

Competitive compensation and equity packages.
Leading configured work computers of your choice.
Flexible paid time off.
Fully covered, high-quality healthcare, including fully covered dependent coverage.
Additional health coverage includes access to One Medical and the option to enroll in an FSA.
16 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents.
Access to industry-leading technology across all business units.

Imprint is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.