Ramp is hiring a Risk Operations Lead | Underwriting to drive strategic and operational initiatives across underwriting, customer risk management, and fraud. You will own cross-functional relationships, drive org-wide implementations, and mentor teammates to grow Ramp’s capabilities in managing credit and fraud risk.
What You'll Do
- Develop and execute Ramp’s risk underwriting policy used to onboard new business to the Ramp platform across corporate credit card and bill pay products.
- Build and maintain monitoring dashboards for underwriting outcomes, processes and losses.
- Partner with product and engineering to build best in class risk tooling to increase operations efficiency.
- Research emerging underwriting and fraud trends to innovate on Ramp's decisioning systems and policies.
- Provide best in class customer experience, while managing credit and fraud risk, by effectively managing customer support requests on their application over phone and email.
- Own and lead cross-functional relationships with Product, Engineering, and Design to define and drive risk tooling and strategy.
- Define and implement policy and tooling changes across multiple risk functions.
- Formally mentor and develop team members, supporting capability growth and values alignment within Risk Ops.
What We're Looking For
- Minimum 7+ years of experience in Underwriting, Credit Risk Management or Fraud Risk Management.
- Experience within consumer/corporate/small business cards, payments, invoices, lending, or related industries.
- Excellent written and verbal communication skills.
- Strong background in customer support via email.
- Investigative and critical thinking skills.
- BA/BS from an accredited university.
Nice to Have
- Experience in high growth startups.
- Experience building complex financial products.
- Knowledge of SQL or Python.
- Strong background in customer support via phone.
Benefits & Compensation
- 100% medical, dental & vision insurance coverage for you.
- Partially covered for your dependents.
- One Medical annual membership.
- 401k (including employer match on contributions made while employed by Ramp).
- Flexible PTO.
- Fertility HRA (up to $5,000 per year).
- WFH stipend to support your home office needs.
- Wellness stipend.
- Parental Leave.
- Relocation support to NYC or SF.
- Pet insurance.
- Compensation: For candidates located in NYC or SF, the pay range is $151,500 - $208,350. For all other locations, the range is $136,400 - $187,550.
Work Mode
This position is based in New York City or San Francisco.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
