Ramp is looking for a Risk Operations Lead | Payments to be the founding member of our Payments Operations team within Risk Strategy & Operations. You will be instrumental in driving operational initiatives, managing complex payment workflows, and mitigating credit and fraud risk as we rebuild modern finance.
What You'll Do
- Shape and implement Ramp’s risk payment policy for key internal and external interactions, including managing payment holds, wire reconciliations, and international payments.
- Promptly triage, investigate, and reconcile inaccuracies across payment transactions like ACH, wire transfers, card payments, and bank linking issues.
- Manage refund requests and chargeback workflows while keeping stakeholders updated.
- Work closely with Compliance and Legal teams to meet reporting requirements and navigate audits.
- Represent Ramp within Payment Associations as the primary representative.
- Proactively identify operational gaps and propose innovative solutions to reduce risk exposure.
- Partner with Product and Engineering teams to design and deploy state-of-the-art risk management tools.
- Deliver exceptional customer service by efficiently handling support requests via phone and email.
- Thrive in a fast-paced, start-up environment with a continuous drive to learn, grow, and innovate.
What We're Looking For
- Minimum 5 years of experience in Payment Operations, Payment Compliance, Payments Strategy, or a related field.
- Well-versed in ACH, NACHA, Swift rules and FX payments.
- Experience within consumer, corporate, or small business cards, payments, invoices, lending, or related industries.
- Excellent written and verbal communication skills.
- Strong background in customer support via email.
- Investigative and critical thinking skills.
- BA/BS from an accredited university.
Nice to Have
- Experience in high-growth startups.
- Experience building complex financial products.
- Knowledge of SQL or Python.
- Strong background in customer support via phone.
Team & Environment
You will be the founding member of the Payments Operations team within Ramp’s Risk Strategy & Operations team.
Benefits & Compensation
- 100% medical, dental & vision insurance coverage for you, partially covered for your dependents.
- One Medical annual membership.
- 401k with employer match.
- Flexible PTO.
- Fertility HRA (up to $5,000 per year).
- WFH stipend.
- Wellness stipend.
- Parental Leave.
- Relocation support to NYC or SF.
- Pet insurance.
- For candidates in NYC or SF: $124,700 - $208,350. For all other locations: $112,200 - $187,550.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
