Civic Marketplace is hiring a Revenue Operations Lead

Civic Marketplace is seeking a Revenue Operations Lead to serve as our strategic cross-functional operations architect. You will design, implement, and institutionalize the playbooks, tools, and systems that scale our footprint and impact. This is a tactical role for someone who thrives in high-growth, ambiguous environments.

What You'll Do

• Codify and standardize vendor and agency onboarding, bid management, and shortlisting processes.
• Build internal frameworks for cross-functional collaboration, SLAs, and reporting.
• Lead scalable go-to-market execution in five new states.
• Establish metrics and dashboards that drive accountability and growth.
• Map end-to-end procurement lifecycle workflows (RFI/RFQ creation, vendor shortlisting, contract execution).
• Create intuitive SOPs, process diagrams, and decision-trees for internal and external use.
• Develop a repeatable state-entry playbook including stakeholder engagement, compliance checklists, and local-market adaptations.
• Define milestone trackers, timeline templates, and launch operations.
• Integrate with existing tools such as HubSpot dashboards and Asana workflows.
• Define SLAs and protocols for handoffs between Sales, Product, Customer Success, and Engineering.
• Implement a weekly reporting cadence: KPI dashboards, exception logs, and risk registers.
• Train internal teams on new playbooks with clear cheat-sheets and kickoff sessions.
• Gather feedback and iterate playbooks in real time.
• Deliver a comprehensive, modular “Operations Playbook” with templates, governance protocols, and implementation guides.
• Collaborate with leadership to embed operational best practices into Civic Marketplace’s DNA.

What We're Looking For

• 2–4 years of experience in operations, strategy, or consulting.
• Proven success in building and scaling operational systems across teams and geographies.
• Mastery of process mapping, documentation, and facilitation.
• Strong analytical skills with proficiency in dashboards and data-driven decisions.
• Excellent communicator with a knack for simplifying the complex.
• Self-starter with the ability to thrive in a dynamic, startup environment.

Nice to Have

• Background in top-tier consulting or an MBA from a top-tier institution.
• Experience with SaaS, marketplace platforms, or public-sector tech.

Technical Stack

• HubSpot
• Asana

Team & Environment

You will work closely with the CEO and collaborate across product, engineering, sales, and customer success.

Benefits & Compensation

• Competitive salary, commensurate with experience.

Company Culture

Civic Marketplace is a fast-scaling, Series A-bound startup redefining how local governments procure goods and services. We are focused on streamlining operations, increasing transparency, and delivering measurable economic impact.