Samsara is hiring a Returns Analyst

Samsara is seeking a Returns Analyst to join our Order to Cash team. In this role, you will report to the Returns Team Lead and own key processes to enhance efficiency for refunds and rebates. You'll collaborate closely with internal teams and work directly with customers to ensure timely and accurate processing.

What You'll Do

• Be a key member of the Returns process as part of the Order to Cash team.
• Identify gaps in the process and drive improvements.
• Collaborate with cross-functional teams.
• Partner closely with Sales and Operations teams to ensure timely processing of all returns.
• Prioritize return requests and communicate any delays or issues.
• Provide weekly reporting on the status of returns.
• Own the rebate process, including reviewing documents, working with customers, and queuing payments for the AP team.
• Address incoming questions from internal teams and customers and adhere to SLAs.
• Participate in ad hoc projects to support the greater Order to Cash team.
• Frequently collaborate with other teams to identify issues and troubleshoot solutions.
• Champion, role model, and embed Samsara’s cultural principles: Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team.

What We're Looking For

• Bachelor's degree.
• Knowledge of the Accounts Receivable process.
• 1-3 years of experience in an Operations role.
• Excellent communication skills, with the ability to multitask and reprioritize on the fly.

Nice to Have

• Experience with Salesforce, NetSuite, and Stripe preferred.

Team & Environment

You will report to the Returns Team Lead and be a core member of the Order to Cash team.

Benefits & Compensation

The range of annual base salary for full-time employees for this position is listed below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience.

Work Mode

This role follows a hybrid work model.

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.