The Returns Analyst is a core contributor to the Order to Cash function, responsible for managing and refining the company’s return, refund, and rebate operations. This role ensures that return requests are processed accurately and on time, while also identifying opportunities to streamline workflows and resolve bottlenecks.
Key Responsibilities
- Manage end-to-end return processing, prioritizing requests and communicating delays or complications as needed
- Collaborate with Sales, Accounts Receivable, Accounts Payable, and Operations teams to align on return timelines and requirements
- Oversee the rebate process, including document review, customer coordination, and payment preparation for accounts payable
- Produce regular reports on return status and pipeline, providing visibility across teams
- Respond to inquiries from internal stakeholders and customers, adhering to established service level agreements
- Lead process improvement initiatives by identifying inefficiencies and implementing scalable solutions
- Support ad hoc projects that enhance the effectiveness of the Order to Cash cycle
- Actively promote a culture centered on customer focus, long-term thinking, inclusivity, and teamwork
Qualifications
Candidates should hold a bachelor’s degree and have 1–3 years of experience in an operational capacity, with familiarity in accounts receivable procedures. Strong communication skills and the ability to manage multiple priorities in a fast-paced environment are essential. Experience with Salesforce, NetSuite, and Stripe is a plus.
Work Environment
This role operates within a flexible work model that supports remote work where feasible. The hybrid setup allows team members to choose between remote and in-office environments based on personal preference and operational needs. The company is committed to an inclusive, equitable workplace that values diverse perspectives and supports professional growth.
