Omilia is hiring a Retention Project Manager | Marketing | Omnichannel

Retention Engagement Coordinator (Multichannel | Customer Value Optimization | Intelligent Automation) Are you enthusiastic about elevating customer interactions and cultivating loyalty? We're seeking a Retention Engagement Coordinator to pioneer and refine multichannel retention approaches that amplify customer value across diverse interaction points. You will be instrumental in constructing, implementing, and optimizing retention programs, partnering with interdepartmental teams, and driving insight-based strategies to enhance post-purchase experiences and minimize customer attrition. Key Responsibilities - Spearhead multichannel retention initiatives by designing and executing comprehensive strategies that boost customer value and fortify engagement across digital, mobile, electronic communication, social media, and support channels. - Synchronize Marketing, Product, Sales, Customer Support, and Technology teams to guarantee seamless implementation of retention strategies. - Monitor project milestones, outcomes, and performance indicators while maintaining comprehensive transparency and interdepartmental communication. - Evaluate customer behaviors, departure patterns, and interaction metrics to uncover expansion opportunities and propose strategic enhancements. - Facilitate comparative testing and experimental approaches to optimize campaigns and improve conversion rates. - Develop customer journey visualizations, loyalty frameworks, and post-purchase experience refinements to establish sustained retention. - Generate comprehensive performance documentation and leadership presentations, emphasizing critical insights, challenges, and optimization recommendations. Qualifications - Bachelor's degree in Marketing, Business Administration, Project Management, or Data Analytics. - 5+ years of marketing retention expertise, ideally within commercial or consumer market domains. - Demonstrated success in customer lifetime value, loyalty program management, or retention project coordination. - Proficiency with CRM, automation, and analytical platforms including Salesforce, HubSpot, Braze, Google Analytics, and Tableau. - Understanding of intelligent automation or conversational AI technologies represents a significant advantage. - Superior English language proficiency (upper-intermediate to fluent). Skills & Attributes - Robust entrepreneurial perspective — self-motivated, strategic, and capable of autonomous execution. - Exceptional analytical and organizational competencies. - Proactive solution-oriented approach with customer-centric philosophy. - Superior communication and stakeholder engagement capabilities.