Responsibilities
- Greets and interacts with all customers to develop a rapport to better provide and recommend appropriate financial solutions.
- Performs non-management open/close procedures.
- Keeps the sales floor clean, stocked, and maintains the display of merchandise.
- Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
- Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
- Answers incoming calls per company standards
- Effectively communicates to customers the legal aspects of the pawn and buy transactions.
- Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
- Partners with all employees to create a positive and memorable customer experience.
- Successfully completes the assigned training.
- Other related duties, as assigned.
Nice to Have
- Cash handling experience is preferred.
- Bilingual applicants are encouraged to apply!
Benefits
- Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
- The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
- Earned Wage Access program available to all employees on the second (2nd) day of employment. Employees have access to withdraw (up to) 50% of the wages earned up to seven (7x) times in a payroll cycle.
- The ability to earn unlimited commission above your hourly base rate.
- VACATION: Employees are granted one week of paid vacation after completing six months of active, full-time service. Eligible employees are provided an additional week (40 hours) of vacation after completing one (1) year of active employment and two (2) weeks (80 hours) of vacation on each anniversary date thereafter (*if applicable, the PTO/Vacation grant is adjusted in accordance with state/local municipality requirements). 120 hours after five (5) years.
- SICK/PERSONAL: Eligible employees are granted 8 hours (after 6 months of employment) to be used before their first (1st) anniversary and granted 16 hours each anniversary thereafter (years 2-5) (if applicable, sick time is adjusted and granted in accordance with state/local municipality requirements). 24 hours after five (5) years.
- Employee discounts are available to all employees on the first day of active employment.
- Tuition Reimbursement with FirstCash Education (allowing UP TO $2,000 per year) is available to full-time employees who meet the minimum program requirements.
- Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks!
- Auto-enrollment in the FirstCash 401k program after six (6) months of employment
- Access to the FirstCash Pet Insurance program
Work Arrangement
On-site — nationwide
Additional Information
- Commission Plan: The employee commission incentive plan is proprietary to FirstCash. Pawnbrokers have the potential to earn 2-8% commission, based on the gross profit of their personal performance. Applicants are provided with more details regarding the commission incentive plan during the interview process.
- Binding arbitration agreement to resolve disputes required if offered and accepted position.
- Payrates will not be below any applicable local minimum wage requirements.
- Earned Wage Access is a service provided by NetSpend; signup to this program by the employee is required; restrictions and fees apply.
- FirstCash 401K program is available to all employees 21 years of age (or older).
- Maximum base payrate is derived from the applicant’s previous experience and skill sets applicable to the specific position needing to be filled.
- Submission of application confirms opt-in desire to receive additional phone, text and email communications from the FirstCash Talent Acquisition Team. Message and data rates may apply. You can unsubscribe to text messages by replying STOP within the message at any time. You can unsubscribe from email communications by clicking unsubscribe, within the email, at any time.
- Visit https://firstcash.com/privacy-policy for additional questions or information.
- FirstCash Holdings, Inc. is an Equal Opportunity Employer
