Bath & Body Works is looking for a Retail Key Holder to support delivering our sales plan through effective store and operational leadership. You will act as manager on duty when scheduled and lead exceptional in-store experiences rooted in our values.
What You'll Do
- Act as manager on duty when scheduled to address customer experience, vendor relationships, or maintenance issues.
- Provide individual and team performance feedback and recommendations to store managers.
- Lead exceptional in-store customer experiences by modeling selling behaviors and elevated product knowledge.
- Display knowledge of product, company policies, and store strategies.
- Set the direction and goals for the day or shift when associates arrive for work.
- Perform opening and closing routines including bank deposits, receipt of shipment, and interpretation of company directives.
- Create genuine connections with customers by uncovering needs, sharing product information, demoing products, and making personalized recommendations.
- Drive rewards program enrollment and engagement on the sales floor and at check-out.
- Assist with floorset execution, window changes, visual presentation, and marketing placement as needed.
- Perform constant physical activity including standing, walking, reaching, and lifting, including climbing ladders and lifting up to 50 pounds.
- Consistently provide a safe, clean, and engaging experience by adhering to all safety standards.
- Maintain our values, policies, and procedures.
What We're Looking For
- Thrives in a customer-first retail environment.
- Ability to foster a customer-focused selling culture.
- Demonstrated sales, customer experience, and operational results in a fast-paced setting.
- Effective communication skills, openness to feedback, and ability to adapt quickly.
- Ability to provide in-the-moment coaching to associates.
- Ability to de-escalate store and customer situations effectively.
- Availability to work peak days and times, including varied shifts of evenings, weekends, and holidays.
- A high school diploma, GED certificate, or relevant work experience.
Benefits & Compensation
- Competitive, performance-based compensation and bonus incentive programs.
- Limited Medical Benefit Plans with access to a national PPO network, prescription drug coverage, and telemedicine.
- Dental coverage, and vision coverage for frames and eye exams.
- Care benefits with unlimited access to Care.com for finding and booking short-term and ongoing care.
- No-cost mental health and wellbeing support through our Employee Assistance Program (EAP).
- On-demand access to earned wages through DailyPay.
- 40% merchandise discount and free Bath & Body Works product.
Work Mode
This is an onsite position at a Bath & Body Works retail store.
We are an equal opportunity employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices.
