Love's Travel Stops is seeking a Retail General Manager to ensure the smooth and efficient operation of our high-volume, multifaceted retail customer service center. You will lead staff to provide exceptional customer service, manage processes, and execute strategies to enhance sales and customer satisfaction.
What You'll Do
- Ensure a safe, clean, and well-maintained location by focusing on customer service, facility maintenance, merchandising, and marketing.
- Drive sales of products and services through efficient ordering, stocking, inventory management, and waste management.
- Oversee task execution, safety practices, schedule and cash integrity, talent acquisition, employee development, and HR functions.
- Work alongside team members to train and develop them to maximize customer service expectations.
- Understand financial reporting, including profit and loss statements, to affect business changes and capitalize on opportunities.
- Address customer feedback and work to improve the overall experience.
What We're Looking For
- 3+ years in retail, restaurant, travel stop, c-store, big box, grocery, or department store management.
- 3+ years experience managing operations with annual sales volume of $2+ million.
- 3+ years experience deciphering and impacting budgets and P&L statements.
- 3+ years experience supervising and training 10+ employees.
- Excellent communication and interpersonal skills with a customer satisfaction focus.
- Strong organizational and multitasking abilities with attention to detail.
- Intermediate level computer skills including Microsoft Office, Outlook, Word, and Excel.
- Ability for frequent lifting/moving of items over 50 pounds.
- Ability to successfully complete a pre-employment background check, drug screen, and motor vehicle check.
Technical Stack
- Microsoft Office
- Outlook
- Word
- Excel
Team & Environment
You will lead staff including Operations Managers and Assistant Managers, supervising and training a team of 10+ employees.
Benefits & Compensation
- Fuel Your Growth with Love's - company funded tuition assistance
- Paid Time Off
- 401(k) – 100% match up to 5%
- Medical/Dental/Vision Insurance after 30-days
- Competitive Pay
- Career Development
- Quarterly Bonus Program
- Profit Sharing - Love’s Shares
Work Mode
This is an onsite position.
Love’s Travel Stops and Country Stores is an Equal Opportunity Employer. Veterans are encouraged to apply.
