Responsibilities
- Create a customer-centric atmosphere by interacting with customers in a friendly and professional manner and quickly resolving their concerns.
- Oversee and support the training of Pawnbrokers to ensure their progress aligns with FirstCash standards.
- Attract high-quality candidates by recruiting through company-approved channels.
- Handle store opening and closing tasks, including counting cash drawers and merchandise, and following all procedures to safeguard assets.
- Protect assets through inventory management, property safety protocols, documentation, and securing customer loans.
- Manage store processes and procedures related to inventory, loan management, merchandising, store appearance, store systems, and corporate reporting.
- Review the store's financial reports and enhance profitability through communication and goal setting.
- Ensure operational standards meet or surpass FirstCash requirements.
- Monitor loan qualification and purchasing processes to maintain the value and integrity of all issued loans.
- Complete assigned tasks and training for personal development as directed.
- Communicate clearly with team members to ensure they comprehend the store's mission and profit targets.
- Stay current on product knowledge.
- Serve as the manager on duty when the Store Manager is not present.
- Perform other related duties as assigned.
Requirements
- At least six months of management or third-key experience.
- Ability and willingness to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting, in compliance with applicable laws.
- Ability and willingness to lift or carry up to 50 pounds.
- Proven ability to effectively supervise others.
- Capability to work with firearms and obtain firearms certification.
- May be required to assist customers outside the building, such as in parking lots, or retrieve products from external storage areas.
- Minimum age of 18 years.
- High school diploma, GED, or equivalent experience.
- Willingness to work at multiple locations as business needs require.
- Ability to work a flexible retail schedule based on business needs, including weekends and holidays.
- Work 40 or more hours per week, with hours based on business needs and not guaranteed.
- Computer literate and able to operate point-of-sale systems and common office equipment.
- Ability to multitask in a fast-paced environment.
- Detail-oriented with strong organizational skills.
- Analytical skills.
- Required cash handling experience.
- Ability to work independently with minimal supervision.
- Strong work ethic and solid business acumen.
Nice to Have
- Bilingual applicants are encouraged to apply.
Benefits
- Comprehensive medical, dental, vision, life, supplemental, and other voluntary options, subject to eligibility.
- Best working hours in the business; most stores open from 9 AM to 6 PM, and many are closed on Sundays.
- Earned Wage Access program available from the second day of employment, allowing withdrawal of up to 50% of earned wages up to seven times per payroll cycle.
- Opportunity to earn unlimited commission above the hourly base rate.
- One week of paid vacation after six months of full-time service; an additional week after one year, and two weeks on each anniversary thereafter; 120 hours after five years, adjusted per state or local requirements.
- Eight hours of sick or personal time after six months, usable before the first anniversary; 16 hours each anniversary for years two through five; 24 hours after five years, adjusted per state or local requirements.
- Employee discounts available from the first day of active employment.
- Tuition reimbursement up to $2,000 per year through FirstCash Education for full-time employees meeting minimum program requirements.
- Access to over 10,000 discounts from more than 1,000 companies via FirstCash Perks.
- Automatic enrollment in the FirstCash 401k program after six months of employment.
- Access to the FirstCash Pet Insurance program.
Compensation
Payrates will not be below any applicable local minimum wage requirements. Maximum base payrate is derived from the applicant’s previous experience and skill sets applicable to the specific position.
Work Arrangement
On-site
Other
- All employees work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and much more.
- The company requires all employees to agree to a binding arbitration agreement to resolve disputes.
- Earned Wage Access is a service provided by NetSpend; signup to this program by the employee is required; restrictions and fees apply.
- FirstCash 401K program is available to all employees 21 years of age or older.
- Submission of your application confirms your opt-in desire to receive additional phone, text, and email communications from the FirstCash Talent Acquisition Team. These communications include information about the specific job being applied for and other potential opportunities. Message and data rates may apply. You can unsubscribe from text messages by replying STOP at any time, and from emails by clicking unsubscribe.
- Visit https://firstcash.com/privacy-policy for additional questions or information.
- FirstCash Holdings, Inc. is an Equal Opportunity Employer. It provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by law. Reasonable accommodations are provided for qualified individuals with disabilities.
