Responsibilities
- Create a customer-focused atmosphere by interacting with clients politely and professionally while resolving concerns quickly.
- Oversee and support the training of Pawnbrokers to ensure their progress aligns with company standards.
- Attract skilled candidates using approved recruitment methods.
- Handle store opening and closing tasks, including counting cash drawers and merchandise, and following procedures to safeguard assets.
- Protect assets through inventory management, property safety protocols, documentation, and securing customer loans.
- Manage store processes and procedures related to inventory, loan handling, merchandising, store appearance, systems, and corporate reporting.
- Review financial reports and enhance profitability through communication and target setting.
- Maintain operational standards that meet or exceed company requirements.
- Evaluate loan approval and purchasing processes to ensure the value and accuracy of all issued loans.
- Complete assigned tasks and training for personal development as directed.
- Communicate clearly with team members to ensure they grasp the store's mission and profit goals.
- Stay informed about product knowledge.
- Serve as the manager on duty when the Store Manager is unavailable.
- Perform other related tasks as needed.
Benefits
- Comprehensive medical, dental, vision, life, supplemental, and other voluntary options (eligibility required).
- Favorable working hours: most stores open at 9 AM and close at 6 PM; many are closed on Sundays.
- Earned Wage Access program available from the second day of employment, allowing withdrawal of up to 50% of earned wages up to seven times per payroll cycle.
- Unlimited commission potential on top of hourly base rate.
- One week of paid vacation after six months of full-time service; additional week after one year; two weeks on each anniversary thereafter; 120 hours after five years (adjusted per state/local requirements).
- Eight hours of sick/personal time after six months, usable before first anniversary; 16 hours each anniversary for years 2-5; 24 hours after five years (adjusted per state/local requirements).
- Employee discounts available from the first day of active employment.
- Tuition reimbursement up to $2,000 per year through the education program for eligible full-time employees.
- Access to over 10,000 discounts from more than 1,000 companies through the perks program.
- Automatic enrollment in the 401k program after six months of employment.
- Access to pet insurance program.
Compensation
Payrates will not be below any applicable local minimum wage requirements. Maximum base payrate is derived from the applicant’s previous experience and skill sets applicable to the specific position.
Work Arrangement
On-site
Other
- All employees work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and much more.
- The company requires all employees to agree to a binding arbitration agreement to resolve disputes.
- Earned Wage Access is a service provided by NetSpend; signup to this program by the employee is required; restrictions and fees apply.
- FirstCash 401K program is available to all employees 21 years of age (or older).
- Submission of your application confirms your 'opt-in' desire to receive additional phone, text and email communications from the FirstCash Talent Acquisition Team.
- Message and data rates may apply.
- You can unsubscribe to text messages by replying STOP within the message at any time.
- You can unsubscribe from email communications by clicking unsubscribe, within the email, at any time.
