The Ridge RTC is hiring a Residential Supervisor

About Altior Healthcare Our family of services comprises three distinct mental health treatment programs, including a specialized program for US Veterans. With over 15 unique locations, we manage and support 500+ dedicated employees serving over 300 residential clients daily located across five states: California, Idaho, Maine, New Hampshire, and Texas. Paradigm Treatment (West Coast) and Ridge RTC (East Coast) partner together under Altior, united by a shared commitment to providing exceptional mental health care. For over a decade, our core clinical and support teams have worked side-by-side, delivering compassionate, evidence-based treatment that changes lives. As part of the Altior network, you’ll find the stability of an established organization with the heart of a close-knit treatment community where every role matters. Position Summary The Residential Supervisor is responsible for the day-to-day oversight of an assigned dorm at residential treatment center, ensuring the safety, wellbeing, and quality of care for all clients housed in the dorm. This role supervises both Lead Clinical Assistants and Clinical Assistants, coordinates shift coverage, enforces facility processes, policies and procedures, and serves as the primary point of escalation for incidents, staffing issues, and client needs during their assigned shift or coverage period. In short, the Residential Supervisor “owns” the shift. Key Responsibilities - Supervise, mentor and coach residential direct care staff (Lead Clinical Assistants and Clinical Assistants) to ensure adequate coverage and quality of care across all shifts. Works with Program administrator on dorm shift coverage and communicates call outs to team members. - Conduct regular staff check-ins, performance feedback, and supports ongoing training and competency development. Primary point of contact/training for any new hires on shift to ensure they have the tools and information to do their job correctly. - Partners with clinical staff to monitor and enforce adherence to client treatment/support plans - Respond to and de-escalate crisis situations, behavioral incidents, and emergencies; complete required incident documentation - Partners with medical team to oversee medication administration protocols - Maintain accurate, timely documentation of shift activities, client notes, and incident reports - Serve as a liaison between direct care staff, clinical team, and program leadership - Conduct facility safety checks and ensure a clean, safe, and therapeutic living environment - Participate in on-call rotation for after-hours emergencies - Assist with quality assurance audits and corrective action plans as needed Qualifications Required: - High school diploma or GED required; Associate's or bachelor's degree in human services, Psychology, Social Work, or related field preferred - 2+ years of experience in a residential, behavioral health, or human services setting - 1+ years of supervisory or lead experience preferred - Ability to pass background check, drug screening, and compliance needs (water safety, CPR, etc) per state licensing requirements Preferred: - Experience with electronic health record (EHR) systems - Knowledge of trauma-informed care principles Physical Requirements - Ability to respond quickly to emergency situations, including physical intervention if trained and certified (e.g., CPI, MANDT) - Ability to work flexible hours, including evenings, weekends, and holidays as needed - Ability to lift up to 25-40 lbs as needed Core Competencies - Crisis management and de-escalation - Team leadership and staff development - Regulatory compliance and documentation accuracy - Communication and interpersonal skills - Sound judgment under pressure