Second Nature is hiring a Resident Insurance & Compliance Solutions Advisor

Second Nature is hiring a Resident Insurance & Compliance Solutions Advisor. In this role, you will provide white-glove service and operational support for our insurance program while also assisting clients with establishing legal business entities. Reporting to the Insurance Program Specialist, you will be an instrumental part of our Customer Support team.

What You'll Do

• Provide high-touch support to residents and property management companies regarding the Second Nature Insurance program with empathy and professionalism.
• Respond to escalated inquiries from renters and property managers about the Second Nature Renters Insurance Program.
• Explain coverage terms, policy exclusions, and lease compliance requirements clearly and within regulatory bounds.
• Guide users through the claim process, including follow-up with adjusters and documentation coordination.
• Review third-party policies while ensuring consistent lease adherence.
• Use Salesforce, Slack, and internal tools to document interactions, escalate issues, and improve workflows.
• Compile claim information and supporting documentation to ensure accurate and timely claim submissions.
• Manage claim escalations and collaborate with third-party insurance partners to ensure timely resolution.
• Identify trends in customer inquiries and claims to proactively recommend process or product improvements.
• Collaborate with cross-functional teams including Product, Operations, and Vendor Management to improve processes and enhance the customer experience.
• Educate customers on the claims process, coverage details, and eligibility requirements.
• Participate in training sessions and quality assurance programs to continuously improve product knowledge and service delivery.
• Maintain service level agreements (SLAs) and deliver high-quality support while balancing efficiency and customer satisfaction.
• Assist clients with establishing legal business entities (LLCs, corporations, etc.), including preparing and filing formation documents with state agencies.
• Manage the end-to-end process of obtaining and renewing business and insurance licenses across multiple jurisdictions.
• Monitor regulatory requirements and maintain compliance calendars for license renewals, annual reports, and other filings.
• Serve as the primary point of contact for clients and third-party vendors regarding entity formation, licensing updates, and filing status.
• Accurately enter entity data into internal systems and government portals to support LLC formation and state registrations.
• Maintain filing logs and digital records across all U.S. states to monitor compliance deadlines and progress.
• Conduct quality control checks to ensure data integrity and regulatory compliance.
• Liaise with internal stakeholders, registered agents, and legal partners to track, obtain, or correct documentation.
• Generate reports and assist in annual renewal, amendment filings, and recordkeeping.

What We're Looking For

• Active Property & Casualty (P&C) insurance licenses in good standing.
• 3+ years as a licensed insurance agent and/or experience in administrative, legal, compliance, or operations roles in an insurance agency.
• Exceptional attention to detail and commitment to data accuracy.
• Familiarity with state registration processes, compliance filings, and document management systems.
• Strong communication and problem-solving skills with a customer-first mindset.
• Proficiency with Salesforce, Google Suite, Slack, and Zoom in a remote work environment.

Nice to Have

• Multi-state insurance licenses.

Technical Stack

• Salesforce
• Google Suite
• Slack
• Zoom

Team & Environment

You will be part of the Customer Support team within a company of 220+ people, reporting to the Insurance Program Specialist.

Benefits & Compensation

• Medical, Dental, Vision, & Life Insurance.
• 401K Plan.
• Work Remotely from anywhere in the US.
• Open PTO and sick days.
• Diverse, Inclusive Culture.
• Training and career growth support.
• Opportunity at a fast-growing startup.

Work Mode

This is a fully remote position open to candidates anywhere in the United States.

Second Nature is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Our hiring decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by federal and/or state law.