The Resident Engineer is a highly technical post-sales support role at Hewlett Packard Enterprise, focused on Juniper network products within a customer's service provider environment. The engineer will provide remote or on-site technical and operational support, engage in network design, testing, and troubleshooting, and collaborate with customers and internal teams to ensure network reliability and performance.
What You'll Do
- Understand the customer’s organizational structure and become familiar with the customer’s network implementation and support processes and procedures to help in designing a network that is available and sustainable.
- Hold network information gathering workshops with the Customer to understand the Customer’s existing network design and technical requirements of new network designs.
- Carry out testing of new tools, features, and functionality as required by the customer in a laboratory environment and help develop plans to implement and verify that they are operating correctly in the live network.
- Test patches and fixes to operating software and ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate.
- Hold technology workshops with the customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried.
- Support design and planning of Juniper MX, QFX, EX series and associated solutions within customer’s commercial network.
- Support ongoing efforts in defining best practice policies for Juniper product applications used by customer.
- Peer with other employees performing similar Resident Engineering roles where lessons learned may help minimize risk associated with major network upgrades or changes in the network.
- Develop secondary skills in other products in the Juniper product portfolio.
What We're Looking For
- Bachelor’s degree in engineering or computer science or equivalent experience
- 5 years experience providing implementation and technical support of networking products in LAN, WAN, or Internet services environments with either a technology vendor or a service provider environment.
- JUNOS CLI experience across MX, QFX, EX series
- IP/Routing experience (OSPF, ISIS, BGP, MPLS-TE, RSVP, LDP, IPv6, Routing Policy)
- Routing protocol operation, migration, and scaling mechanisms
- Routing policies at BGP peering points
- VPNs and the associated tunneling technologies (MPLS, EVPN, L3VPN, VPLS)
- Ethernet switching and 802.1Q, QOS
- Software Define Networking (SDN)
Nice to Have
- Strong interpersonal skills.
- Demonstrated ability to break-down work activity to achieve project goals
- Demonstrated ability to communicate project status and identify risk
- The ability to work independently and to function in a team environment.
- Strong customer interface and presentation skills
- Demonstrated ability to manage multiple projects and work calmly under pressure.
- Programming and scripting experience preferred (Python, Ruby, shell, awk, slax, etc…)
- Familiar with operation of management tools and network analyzers.
- Trend analysis to help deliver more efficient solutions to customer network
- JNCIE certification
- An understanding of the protocols surrounding IP service provider networks.
- Cloud architecture experience
- Must understand BGP and route reflector topologies
- Must be able to communicate effectively and technically with internal JTAC, Escalation and Engineering teams.
- Must be able to communicate effectively with the customer.
- Scripting skills (Slax, Python, Ansible)
- Database experience a plus
Technical Stack
Juniper MX, Juniper QFX, Juniper EX series, JUNOS CLI, OSPF, ISIS, BGP, MPLS-TE, RSVP, LDP, IPv6, Routing Policy, MPLS, EVPN, L3VPN, VPLS, 802.1Q, QOS, SDN, Python, Ruby, shell, awk, slax, Ansible, network analyzers, management tools
Team & Environment
Reports to the Service Delivery Manager of Advanced Services.
Benefits & Compensation
- Health & Wellbeing: comprehensive suite of benefits supporting physical, financial and emotional wellbeing
- Personal & Professional Development: programs to help reach career goals, whether becoming a knowledge expert or applying skills to another division
- Unconditional Inclusion: inclusive work environment that celebrates individual uniqueness and values varied backgrounds
- Flexibility to manage work and personal needs
- Relocation will be considered for the right candidate
- Travel requirements for the position <10%
Compensation: Annual Salary USD 85,600 - 163,000 in Colorado // 92,700 - 187,500 in California // 81,500 - 187,500 in Texas. Variable incentives may also be offered.
Work Mode
Primarily work from home; occasional travel required (<10%). Locations: Dallas, Texas (preferred), Remote with occasional travel.
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
