TensorOps is hiring a Research Operations Program Manager to design, scale, and manage global research operations programs that enable our UX Research organization to operate efficiently and effectively. You will build the systems, processes, and tools that support researchers throughout the research lifecycle and ensure insights are well-organized, accessible, and impactful.
What You'll Do
- Design, implement, and scale research operations programs that reduce friction and improve researcher productivity.
- Develop and maintain operational systems for research reviews, audits, and customer engagement programs.
- Establish governance frameworks, scheduling protocols, and compliance processes to support research activities.
- Manage and evolve the team’s visual identity, documentation standards, and operational best practices.
- Own and manage the research technology stack, including user research and feedback platforms.
- Oversee tool licensing, access management, training, vendor relationships, and budget allocation.
- Evaluate, pilot, and implement new tools, including AI-driven and automation solutions.
- Ensure research tooling complies with internal policies, security, and privacy standards.
- Build and maintain systems for organizing, tagging, and sharing research insights.
- Manage research knowledge repositories, templates, guides, and best-practice documentation.
- Ensure internal knowledge platforms and SharePoint sites remain accurate and up to date.
- Improve discoverability of research outputs through search, tagging, and structured documentation.
- Partner with legal, procurement, finance, and security teams to streamline approvals and contracts.
- Develop clear communication strategies for research updates and operational changes.
- Manage vendor performance to ensure quality, compliance, and cost effectiveness.
- Scale research impact through enablement programs, newsletters, and internal communities.
- Facilitate onboarding for researchers and contractors, including tool access, process training, and knowledge orientation.
- Support project allocation and resource planning across research initiatives.
- Manage offboarding processes to ensure smooth transitions and preserve institutional knowledge.
What We're Looking For
- Bachelor’s or master’s degree in design, Human-Computer Interaction (HCI), UX, or a related field, or equivalent professional experience.
- 3+ years of experience in research operations, user research, or a closely related role.
- Proven ability to design, implement, and scale operational systems and processes.
- Strong project management skills with the ability to manage multiple initiatives simultaneously.
- Working knowledge of UX research methodologies and the end-to-end research lifecycle.
- Excellent communication and stakeholder management skills.
Nice to Have
- Experience supporting research in enterprise or high-growth technology environments.
- Background in UX research, design research, or customer insights.
- Familiarity with legal, procurement, privacy, and compliance considerations for research.
- Experience managing research vendors, contracts, and budgets.
- Knowledge of research operations best practices and emerging trends.
- Interest in or experience leveraging automation and AI to improve research efficiency.
Technical Stack
- User research platforms
- Feedback platforms
- SharePoint
Team & Environment
You will partner with researchers, research managers, and cross-functional teams.
Benefits & Compensation
- Medical, dental, and vision coverage
- Flexible Spending Account
- 401k program
- Competitive PTO offerings
- Parental Leave
- Opportunities for professional growth and development
- Compensation: $90,000- $100,000 USD annually (Washington state range)
Work Mode
This is a remote position.
Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.
