Paramo Technologies is seeking a Research Analyst to support customer experience (CX) research and Voice of Customer (VoC) initiatives. In this role, you will design and deploy surveys, analyze qualitative and quantitative data, and translate insights into actionable recommendations. You'll collaborate with CX, Product, Marketing, and Player Support teams in a fully remote, cross-functional environment to ensure player feedback drives decision-making.
What You'll Do
- Support and execute Voice of Customer (VoC) research initiatives
- Design, build, and deploy quantitative surveys (e.g. NPS, CSAT, CES, transactional and relationship surveys)
- Assist with qualitative research, including player interviews and open-ended feedback analysis
- Ensure surveys are clear, well-structured, and aligned to research objectives
- Maintain data quality and follow best practices in survey methodology
- Analyze survey data to identify trends, drivers, and pain points in the player experience
- Conduct qualitative analysis, including thematic coding of player feedback
- Combine qualitative and quantitative insights to tell a cohesive CX story
- Support the creation of reports, dashboards, and insight summaries
- Prepare and support research readouts and presentations for internal stakeholders
- Clearly communicate findings and recommendations in written and visual formats
- Collaborate with CX, Product, Marketing, and Player Support teams in a remote setting
- Respond to stakeholder research questions with data-driven insights
What We're Looking For
- 1–4 years of experience in CX research, customer insights, VoC, or analytics
- Proven experience designing and implementing surveys
- Understanding of customer experience measurement and VoC frameworks
- Knowledge of the gaming industry and player behavior
- Experience working remotely or with distributed teams
- Strong quantitative analysis skills, particularly with survey data
- Solid qualitative research skills, including open-text and thematic analysis
- Ability to synthesize data into clear, actionable insights
- Strong problem-solving and analytical thinking capabilities
- Clear, concise written and verbal communication skills
- Ability to present insights confidently to stakeholders
- Comfortable collaborating cross-functionally (CX, Product, Marketing, Player Support)
- Ability to respond to stakeholder questions with data-driven insights
- Flexible to work with departments in different time-zones
- B2 English level
Nice to Have
- Experience with VoC or survey platforms
- Familiarity with CX metrics such as NPS, CSAT, and CES
- Exposure to analytics or BI tools
- Interest in UX or player experience research
- Experience in regulated or large-scale gaming environments
Technical Stack
- NPS
- CSAT
- CES
- Survey methodology
- Thematic analysis
- Data visualization
- VoC platforms (implied)
- Analytics or BI tools (implied)
Team & Environment
Work within cross-functional teams including CX, Product, Marketing, and Player Support, in a collaborative and respectful culture that values professional development, employee well-being, and continuous growth.
Benefits & Compensation
- 22 days of annual leave
- 10 days of public/national holidays
- Health insurance options
- Access to online learning platforms
- On-site English classes in some countries
Compensation includes a competitive salary.
Work Mode
This is a fully remote position with global flexibility, supporting team members across time zones.
Paramo Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
