LangChain is looking for a Renewals Account Manager to own and accelerate the retention and growth of our customers. As a critical member of the post-sale team, you will be the primary commercial point of contact for a key segment of customers, acting as a trusted advisor focused on building lasting partnerships.

What You'll Do

Manage the entire renewal lifecycle for a portfolio of commercial customers, from adoption to contract execution, ensuring high on-time renewal rates.
Develop and maintain a rolling forecast of your renewal portfolio and consistently meet or exceed quarterly and annual renewal and net retention targets.
Proactively identify and mitigate churn risk by understanding customer health, monitoring product usage, and addressing commercial obstacles.
Uncover and execute on expansion opportunities by understanding customer needs, aligning them with new features and products, and articulating the incremental value.
Build and nurture lasting relationships with key stakeholders, from technical users to economic buyers.
Act as the voice of the customer, synthesizing feedback on value, product gaps, and business outcomes to inform the product roadmap.
Partner closely with Sales, GTM Engineering, and RevOps teams to present a unified post-sale experience.
Lead commercial negotiations, structure renewal contracts, and manage quoting and procurement processes.

What We're Looking For

5+ years of experience in a quota-carrying, customer-facing role such as Account Management, Customer Success, or Renewals Manager, preferably within B2B SaaS.
A proven track record of success in meeting and exceeding retention and expansion quotas (e.g., Gross Renewal Rate, Net Revenue Retention).
Strong commercial acumen and negotiation skills, with experience managing complex, multi-stakeholder renewal cycles.
Strong technical aptitude and the ability to understand and articulate the value of complex technical products.
Exceptional communication and presentation skills, with the ability to build rapport and convey value to diverse audiences.
A deep empathy for the customer's business objectives and a passion for helping them achieve their goals through our platform.
Proficiency with CRM software (e.g., Salesforce) for pipeline management and forecasting.
Ability to operate independently with a high degree of autonomy in a fast-paced, ambiguous environment.

Nice to Have

Direct experience at a high-growth, developer-first, or AI/ML infrastructure company.
Experience managing renewals in a consumption or usage-based pricing model.
Familiarity with the modern AI/LLM stack.

Team & Environment

You will be a critical member of the post-sale team, partnering closely with Sales, GTM Engineering, RevOps, and Product to ensure a seamless customer journey.