Best Buy Canada Ltd. is looking for a Remote Technical Support Representative to join our Geek Squad team. You will provide technical support to clients across Canada via phone and chat, using remote desktop software to install, fix, solve, and enhance technology products.
What You'll Do
- Perform product repair, troubleshooting, upgrades, and installations using remote desktop software.
- Provide tutorials to clients on the proper use of their products.
- Identify and recommend solutions based on customers’ needs.
- Complete training to continuously improve the client experience.
What We're Looking For
- 1+ years of help desk or technical call centre experience.
- Experience in troubleshooting and/or repairing devices.
- Completion of high school diploma or equivalent.
- Verbal and written proficiency in English.
- Availability to work at least one weekend day (Saturday or Sunday).
Technical Stack
- Remote desktop software
Team & Environment
Part of Geek Squad, the technical service organization of Best Buy Canada.
Benefits & Compensation
- Remote work environment from anywhere in Canada.
- Competitive wages.
- Employee discounts on tech from day one.
- An enthusiastic, fun, and supportive team culture.
- Opportunities to build new skills.
- Compensation: B.C.: $18.85 - $19.85/hr, P.E.I.: $17.25 - $18/hr, Ontario: $19.35 - $19.50/hr. Pay may vary in other provinces.
Work Mode
This is a local-country remote position based anywhere in Canada.
Best Buy Canada fosters a culture of inclusivity and belonging where employees can bring their whole selves to work.
