RoomPriceGenie is hiring a Remote Technical Support / Integrations Manager (m/f/d)

RoomPriceGenie is looking for a Remote Technical Support / Integrations Manager to bridge technical innovation and customer satisfaction at our fast-growing B2B SaaS company. You will be the crucial connection point between our tech team and end customers, helping to drive our mission of supporting independent hoteliers globally.

What You'll Do

• Act as the connection between the RoomPriceGenie tech team and end customers, coordinating the resolution of technical integration challenges and API-related issues.
• Provide professional support in managing relationships with our technical partners (Property Management Systems and Channel Managers), guiding them through onboarding, pilot, and launch phases.
• Develop and maintain comprehensive documentation for integrations, enabling team members and clients to resolve first-level support queries independently.
• Uphold integration quality standards to ensure the best connectivity and cooperation with our partners.

What We're Looking For

• Previous experience in integrations or a technical support role.
• Familiarity and a solid understanding of hotel operations and KPIs.
• Experience with hotel technology solutions such as Property Management Systems or Channel Managers.
• Familiarity with ticketing systems (such as Hubspot).
• Basic understanding of APIs (e.g., REST API) and data formats like JSON and (OTA)XML.
• Ability to read and interpret log files (JSON, XML) and communicate technical details effectively with partners.
• A strong sense of urgency, persistence, and commitment to meeting deadlines.
• Customer-focused mindset with a passion for delivering exceptional customer service.
• Exceptional attention to detail and self-direction.
• Outstanding communication skills—you can clearly articulate complex ideas and collaborate effectively.
• A team player with a high ownership mentality, taking pride in your work and driving projects to completion.
• Fluent in English with the ability to engage in technical discussions confidently.
• Based in the European Time Zone (UTC+0 to UTC+2) for optimal collaboration.

Nice to Have

• Experience within the Hotel Tech Industry.
• Experience with Reservations data and understanding of metrics such as Revenue, Occupancy, ADR, and RevPAR, particularly in the hotel or revenue management industry.
• Hands-on familiarity with tools such as Postman or similar technical platforms.
• German skills are a strong plus.
• Educational background in Hotel Management, IT, or Business.
• Experience writing technical documentation to document issue types and solutions.

Technical Stack

• Hubspot
• REST API
• JSON
• (OTA)XML
• Postman

Benefits & Compensation

• Hybrid Office Model: Choose remote, office, or a mix.
• Epic Team Gatherings: Annual global team week plus regular office hangouts.
• Growth and Development: Personal and professional development opportunities with up to three extra days off each year for growth.
• 5 Years? 5 Weeks! After five years, earn five weeks of bonus vacation time.
• Birthday Celebrations: Take your birthday off.
• Flexible Hours to balance work and personal life.
• Wellbeing: Access to Headspace meditation app.

Work Mode

This role offers a hybrid model. You can choose to work remotely, from the office, or a mix of both. You must be based in the European Time Zone (UTC+0 to UTC+2) for optimal collaboration with the team.

RoomPriceGenie is built on a culture of transparency, respect, and making a real impact together. We are a global and diverse team fueled by passion and a shared mission to change the world for tens of thousands of independent hoteliers.