Responsibilities
- Deliver remote support for network setup, configuration, and troubleshooting, including firewalls, switches, VLANs, and IP addressing.
- Assist with firewall policy updates, VPN support, and resolution of network issues.
- Perform routine Windows Server administration tasks, such as Active Directory, DNS, DHCP, and Group Policy support.
- Support Microsoft 365 tenant administration, including Microsoft Entra ID (Azure AD) user and group management, basic identity and access management tasks like password resets, MFA support, and access assignments, reviewing sign-in logs, audit logs, and security alerts for troubleshooting and escalation, and assisting with conditional access policies under guidance.
- Lead Microsoft SharePoint initiatives, including planning and architecture of SharePoint environments, implementation and migrations for on-premises and SharePoint Online, administration and ongoing management, and permissions, governance, and site structure design.
- Provide support across the Microsoft 365 ecosystem, including Teams, OneDrive, and SharePoint integration.
- Troubleshoot end-user issues and escalate complex cases to L3 engineers when necessary.
- Maintain clear, audit-ready documentation in ticketing systems and RMM platforms.
- Follow standard procedures for security, compliance, and access control.
Nice to Have
- Certifications such as Network+, Security+, or Microsoft certifications are a plus
Benefits
- Fully remote, flexible work environment
- Strong growth path to L3 or Engineering roles
- Hands-on experience across diverse client environments
- Work with a team specialized in hospitality IT operations
Work Arrangement
Fully remote
