REMOTE SUPPORT TECHNICIAN
Global Data Systems, a successful growing technology/telecommunications company, is currently seeking Technical Support personnel that have good communication skills and experience in network troubleshooting in the Lafayette area.
ESSENTIAL JOB FUNCTIONS:
- Provide superior customer service and Tier 1 support end users.
- Provide troubleshooting and technical support via phone, email, & web based tools.
- Demonstrate and maintain basic knowledge and certification on technologies related to Microsoft, iDirect, and Cisco .
- Work independently, as well as, with other engineers and support vendors to diagnose problems and bring about successful resolution within designated Service Level Agreements (SLA’s).
- Candidates should have strong networking knowledge and a CCNA and/or equivalent is a plus.
- High School diploma and one year of technology related experience working with Personal Computers, Routers, Switches and/or related networks and at least three months of demonstrated customer service experience; OR an equivalent combination of education and experience.
This position comes with a full benefit package which includes health, dental, vision, 401k and other related benefits. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, or national origin.
Lafayette, United States of America Remote (City) Full-time
Global Data Systems is hiring a Remote Services Techinician
About company
GDS is a Managed Intelligence Partner headquartered in Lafayette, Louisiana.
As a Managed Intelligence Partner, GDS governs and operates the information systems that drive your business performance, taking full accountability for the outcomes they produce. Every engagement is built around three commitments: reducing your operational and security risk, building the productivity and intelligence your organization needs to compete, and strengthening the resilience your industry demands.
GDS was founded over 35 years ago in the Gulf Coast energy sector, where clients operated in environments that left no room for ambiguity about who was accountable when something went wrong. Offshore platforms, marine operations, and industrial facilities needed connectivity that held under pressure, security that met strict regulatory requirements, and a partner that answered when it mattered most. We built our practice around that standard, and it’s shaped every client relationship we’ve taken on since.