Meadow is looking for a Remote Service Representative to guide families through the final journey with care and precision. You will support them from the moment a loved one enters our care through the final steps of the cremation process, owning key parts of the experience. This role involves coordinating transportation, managing documentation, and ensuring safe returns to provide clarity and build trust.
What You'll Do
- Respond to inbound calls, texts, and emails from families with empathy, clarity, and professionalism.
- Build trust quickly and maintain rapport as you walk families through each step of the process.
- Own and execute key stages of the customer journey, such as dispatching transportation, managing paperwork, scheduling cremation, or coordinating ashes return.
- Collaborate with internal teams and external partners to move cases forward without delay.
- Keep systems up to date, document clearly, and flag any issues before they become blockers.
- Anticipate downstream impacts and work proactively to ensure smooth handoffs between teams.
- Work efficiently across multiple tools, including HubSpot, Aircall, Slack, GSuite, and our internal case management system.
What We're Looking For
- 2+ years of experience in customer-facing, operations, or hospitality roles where empathy and execution were equally important.
- Clear, calm communicator who builds trust quickly, whether over the phone, email, or text.
- Strong multitasker, able to move quickly while maintaining accuracy and attention to detail.
- Accountable and proactive individual who takes ownership, closes the loop, and surfaces issues early.
- Energized by our mission and excited about helping shape something new in a category that truly needs it.
Technical Stack
- HubSpot (CRM)
- Aircall (phone)
- Slack
- GSuite
- Internal case management system
Benefits & Compensation
- Compensation: $7-$14/hr
- PTO
- 10 Paid Holidays
- Paid Training
Work Mode
This is a remote-first, global position open to candidates located in LATAM. You'll join a distributed team trusted to deliver from anywhere.
Meadow is a remote-first, global team offering fair compensation and a culture built on respect, humanity, and real-world impact. We provide high support alongside high expectations in a collaborative, growth-minded environment.
