Responsibilities
- Answer inbound calls to help individuals understand their coverage and select appropriate products and services.
- Make outbound calls to follow up with customers.
- Show compassion when assisting individuals.
- Build customer relationships to earn their loyalty and trust.
- Make outbound calls to follow up with customers.
- Assist with the workflow of Medicare applications by answering policy-related questions.
Benefits
- Lucrative sales incentives
- Paid training
- All team members can further their education and earn a college degree through the Qualfon University scholarship program.
- Team members have free access to personal and professional support through the Qualfon Care Coaches.
- Qualfon is dedicated to ensuring all team members have Fun@Work.
Work Arrangement
Remote
Other
- Must live in the State of Texas.
- Virtual paid training from their home in Texas.
- Work at Home Requirement: Desktop or laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible).
- Operating system – Windows 11.
- The computer must have at least 8GB of RAM and a Processor speed – i3 4th generation or better.
- 2nd computer monitor required.
- USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended).
- 3.5 mm headsets and gaming style headsets are not approved.
- High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Hot Spot.
- Wired provider- No mobile broadband connections allowed.
- Upload speed of 25 Mbps; Download speed of 50 Mbps.
- The Internet service provider (ISP) must be highly stable with 1% or less packet loss.
- Latency under 100ms.
- Must have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT.
