Responsibilities
- Initiate outbound calls to prospective and existing customers
- Effectively present and promote products and services
- Assess customer needs and propose appropriate solutions
- Achieve or surpass sales goals and performance benchmarks
- Keep precise records of customer interactions and sales activities
- Address objections and resolve customer issues in a professional manner
- Maintain current knowledge of products, promotions, and training
- Adhere to scripts, policies, and procedures while utilizing available resources
- Refer complex issues to appropriate personnel when needed
- Ensure consistent attendance and comply with scheduling requirements
Benefits
- HMO coverage including one dependent
- Rank and file: ₱100,000 coverage
- Supervisors and managers: ₱120,000 coverage
- Dental coverage
- In-house dental assistance worth ₱5,000
- Free meal during training
- Career development and learning opportunities
- Allowances for rice, clothing, laundry, and meals
- Performance and loyalty bonuses
- Regular disinfection and fogging of the workplace
- Opportunities for growth and promotion
- Employee shuttle services
- Company retreats and off-site events
- Opportunity to enhance social skills while meeting new people and making friends
- Additional in-office rewards, raffles, recognition gifts, and treats
Compensation
Not specified
Work Arrangement
Remote
Team
Not specified
Other
- Candidates must have prior call center experience and reside within 80km of our office.
- You'll also need: A high-speed internet connection, An appropriate, quiet work environment, High language proficiency in English, Work-from-home experience.
- To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
- Must be authorized to work in the country where the job is based.
- Subject to the program and location of the position.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
- Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening.
- Job offers are contingent on drug screening results.
- This job operates in a professional office environment.
- While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.
- The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.
- The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
- It is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship.
- If reasonable accommodation is needed, please contact Human Resources.
- At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community.
- All aspects of employment at MCI are based solely on a person's merit and qualifications.
- MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect.
- All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.
- MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
- MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
- MCI will not tolerate discrimination or harassment based on any of these characteristics.
- We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.
- In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
Not specified
