Responsibilities
- Conduct patient onboarding and device education calls for new RPM enrollees.
- Monitor daily biometric data (blood pressure, glucose, weight, oxygen saturation, etc.).
- Identify abnormal readings and follow escalation protocols to notify providers.
- Perform monthly RPM engagement calls and address patient concerns.
- Troubleshoot device connectivity or usage issues.
- Communicate with patients and caregivers about their conditions, goals, and progress.
- Support patient self-management and adherence to provider-developed care plans.
- Coordinate with healthcare teams to ensure timely responses to alerts.
- Document all interactions and interventions accurately in the EHR/RPM portal.
- Educate patients on lifestyle modifications, risk reduction, and monitoring importance.
- Comply with CMS RPM billing and documentation requirements.
- Meet productivity expectations for monitoring and outreach.
- Represent Chronic Care Staffing professionally and compassionately at all times.
Benefits
- Paid Time Off
- Health Care
- Dental
- Vision
- Growth Opportunities
- Pay Reviews
Work Arrangement
Remote (Worldwide)
Additional Information
- Fully remote position requiring a HIPAA-compliant workspace
- Home office must have a lockable door to prevent accidental PHI exposure
- High-speed internet connection required
- Use of a CCS-approved computer with dual monitors required
- Physical demands include vision, hearing, repetitive motions, typing, and extended computer work
- Reasonable accommodations may be made with advance notice when compatible with patient care needs
