ComForCare is looking for a Remote Office Assistant to serve as the right-hand assistant to the Owner & CEO. This full-time role is central to operations, focusing on delivering excellent customer service, supporting sales staff, and assisting marketing efforts.
What You'll Do
- Respond promptly to customer inquiries via phone, email, and text.
- Address customer questions, concerns, and requests professionally.
- Provide accurate information about products, services, and pricing.
- Assist customers in scheduling appointments or consultations.
- Follow a provided script to qualify potential clients.
- Determine if clients meet predefined criteria for the company’s services.
- Collect necessary information from clients to facilitate qualification.
- Coordinate and schedule appointments based on customer availability and distance.
- Use calendar management software to organize appointments efficiently.
- Communicate appointment details to customers and salespeople.
- Compile a list of closed clients provided by management.
- Reach out to closed clients to request feedback and reviews.
- Provide instructions on how to leave reviews on relevant platforms.
- Follow up with clients to encourage them to leave reviews if needed.
- Provide administrative support to sales staff as needed.
- Follow up with salespeople to ensure timely completion of tasks and appointments.
- Monitor and track the progress of assigned tasks.
- Provide reminders and support to help sales staff meet deadlines.
What We're Looking For
- High school diploma or equivalent.
- Proven experience in customer service or administrative roles.
- Excellent verbal and written communication skills.
- Strong organizational skills and ability to prioritize tasks effectively.
- Proficiency in using communication platforms such as RingCentral.
- Experience with data entry and spreadsheet management.
- Ability to work independently and as part of a team in a fast-paced environment.
- Must have a strong internet connection and appropriate computer setup.
- Professional fluency in English.
- Friendly and confident phone demeanor, comfortable with customer communication.
Nice to Have
- Additional education or certification in business administration or a related field.
- Familiarity with marketing tools and techniques.
Technical Stack
- RingCentral
- Calendar management software
Team & Environment
You will serve as the right-hand assistant to the Owner & CEO and be part of the executive team, reporting directly to the Owner & CEO.
Benefits & Compensation
- Compensation: $1,200 USD/month
Work Mode
This is a fully remote position. Candidates must live outside the U.S., specifically in Central America or the Caribbean.
ComForCare is an equal opportunity employer.
