Zillow Group is hiring a Remote Mortgage Loan Officer to originate home loans for customers introduced through our ecosystem. This is a purchase-focused role where you will guide borrowers from first contact through funding, delivering a best-in-class customer experience. You may operate in a high-volume, digitally driven environment or a relationship-based, market-focused model, depending on your background and strengths.
What You'll Do
- Originate and manage purchase mortgage loans from application through closing while ensuring compliance with all requirements.
- Convert company-provided purchase opportunities into funded loans through proactive follow-up and effective borrower consultation.
- Build strong relationships with customers and, where applicable, with Zillow Preferred Agents and local partners.
- Manage an active pipeline while meeting defined service levels, productivity metrics, and funding expectations.
- Leverage Zillow’s CRM, loan origination systems (LOS), and data-driven tools to manage pipeline health and customer engagement.
- Partner with centralized processing, underwriting, and closing teams to move loans efficiently.
- Deliver a consistent, high-quality customer experience through phone, email, and text communication.
- Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions.
- Maintain active licensing, complete required education, and participate in ongoing professional development.
- Collect, store, and use voiceprints for operational and compliance purposes.
What We're Looking For
- 3+ years of mortgage origination experience with a strong emphasis on purchase transactions, either as an active NMLS Loan Originator with state licenses or as a Loan Originator under a federal bank license.
- Completion of the 20-hour CORE Pre-Licensing Education and successful passage of the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content.
- Physically located in and working remotely from Texas.
- Proven success originating purchase loans in either: a high-volume, phone-based sales environment or an agent-centric referral model.
- Strong client service orientation with consultative sales skills and deep understanding of the mortgage process.
- Comfortable working in a structured, performance-driven environment with clearly defined KPIs.
- Excellent verbal communication skills and ability to build trust quickly.
- Strong time management, organization, and pipeline management skills.
- Proficiency with CRM, LOS, and Microsoft products (Outlook, Word, Excel).
Nice to Have
- Associate’s or Bachelor’s degree preferred.
Technical Stack
- CRM
- Loan Origination Systems (LOS)
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
Team & Environment
Mortgage Loan Officers drive their success through one of two specialized lending teams: a high-volume, lead-driven, phone-based team or a consultative, market-based team focused on partnerships with Zillow Preferred Agents.
Work Mode
This is a remote position requiring you to be physically located and working from Texas.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
