About the Role
This position provides direct support to individuals navigating life insurance and employee benefits programs, helping them understand coverage, file claims, and access resources through a responsive, client-centered approach.
Responsibilities
- Respond to employee inquiries about life insurance and benefits offerings
- Explain policy terms, coverage limits, and eligibility criteria clearly
- Assist with enrollment processes and documentation submission
- Guide clients through claims procedures and required forms
- Maintain accurate records of interactions and case resolutions
- Collaborate with carriers and third-party administrators
- Resolve issues related to benefits administration promptly
- Provide information on retirement plans and supplemental coverage
- Follow up on pending claims and escalate when necessary
- Ensure compliance with privacy and data protection standards
- Educate clients on wellness programs and available resources
- Track and report common questions and trends
- Support transitions during open enrollment periods
- Verify coverage details and update client files
- Communicate changes in benefits plans effectively
- Assist with dependent verification and life event updates
- Offer guidance on COBRA and continuation options
- Maintain up-to-date knowledge of insurance regulations
- Participate in training sessions and team meetings
- Use case management software to document service activities
- Ensure timely responses to urgent benefit-related concerns
- Promote understanding of mental health and financial wellness tools
- Coordinate with HR teams to align support efforts
- Handle sensitive personal information with discretion
- Improve client satisfaction through consistent follow-up
Compensation
Competitive salary with comprehensive benefits package
Work Arrangement
Remote
Team
Collaborative team environment with cross-functional support
What We Offer
- Flexible remote work environment
- Health, dental, and vision insurance
- 401(k) plan with employer match
- Paid time off and holidays
- Professional development stipend
- Wellness program access
- Employee assistance resources
Application Process
- Submit resume and cover letter
- Complete a brief screening form
- Participate in a video interview
- Complete a role-specific assessment
- Final interview with team leads
- Reference and background check
- Offer extended upon successful completion
Not available
