FusionTek is seeking an Incident Response Technical Lead to provide high-touch technical management for critical incident response projects. You will lead recovery efforts from start to finish, serve as a key escalation point, and translate complex technical details for clients.
What You'll Do
- Provide full-cycle technical management of incident response recovery efforts, including initial mobilization, assignment, and oversight of technical workstreams.
- Participate in daily (or more frequent) update calls and produce associated reporting.
- Document, track, and escalate project tasks and tickets through the ticketing system.
- Maintain up-to-date documentation on the designated platform.
- Serve as the escalation point for technical questions from engineers and clients.
What We're Looking For
- Excellent comprehension and communication skills in English.
- Proven experience leading a technical team.
- Knowledge of Office 365, Azure cloud services, and Active Directory.
- Proficiency in complex networking troubleshooting (VLANs, routing, subnetting, packet captures).
- Broad understanding of operating system fundamentals and advanced OS troubleshooting (boot issues, profile corruption).
- Comfort working across different operating systems, both CLI and GUI.
- Advanced firewall configuration skills (creating and troubleshooting complex policies/routes).
- Experience troubleshooting network ingress and egress issues.
- Ability to work in diverse firewall UIs (SonicWall, Meraki, FortiGate, Cisco, WatchGuard, etc.).
- Strong comprehension of system architecture and the elements of network/system performance.
- Exceptional time management and superb verbal and written communication skills.
- A demonstrated skillset validated by industry certifications or a plan to obtain them.
Nice to Have
- SQL database knowledge.
- Previous recovery or remediation experience.
- Experience working in a ticketing system, with Autotask experience a plus.
Technical Stack
- Office 365
- Azure
- Active Directory
- SonicWall
- Meraki
- FortiGate
- Cisco
- WatchGuard
Team & Environment
You will work with a team of intelligent people and serve as an escalation point for FusionTek team members.
Benefits & Compensation
- Compensation range: R800,000 to R950,000.
- Quarterly bonus eligibility based on specific KPIs.
- Educational reimbursement for certification tests and company-supplied training resources.
Work Mode
This is a global remote position.
FusionTek is an equal opportunity employer.
