About the Role
This position provides remote administrative support to healthcare professionals by managing schedules, handling patient inquiries, and maintaining records. The ideal candidate is organized, detail-oriented, and comfortable using digital tools to ensure efficient operations.
Responsibilities
- Manage appointment scheduling for healthcare providers
- Respond to patient messages and calls promptly
- Update and maintain electronic health records
- Assist with insurance verification and form processing
- Coordinate follow-up communications with patients
- Organize digital files and medical documentation
- Support telehealth session logistics and reminders
- Handle prescription refill requests according to protocols
- Input clinical data accurately into practice management systems
- Track patient outreach campaigns and responses
- Prepare reports for provider review
- Maintain confidentiality of sensitive health information
- Follow up on unpaid invoices and billing inquiries
- Assist with onboarding new patients
- Communicate with pharmacies and labs as needed
- Monitor provider calendars for availability updates
- Escalate urgent medical concerns to clinical staff
- Maintain compliance with healthcare privacy standards
- Process patient consent forms electronically
- Support quality improvement initiatives through data entry
Nice to Have
- Formal training in medical administration
- Previous experience in telehealth support
- Knowledge of HIPAA or equivalent privacy standards
- Experience with CRM or practice management software
- Bilingual capabilities including Tagalog
Compensation
Competitive hourly rate with performance incentives
Work Arrangement
Fully remote, flexible hours within Philippine time zones
Team
Part of a distributed support team serving healthcare clients
Technology Requirements
- Computer with webcam and microphone
- Stable broadband internet (minimum 10 Mbps download)
- Up-to-date operating system and browser
- Ability to install approved software applications
Work Hours
- Must be available during daytime hours in the Philippines
- Shifts may include early mornings or late afternoons based on client needs
- Minimum 20 hours per week commitment required
Not applicable
