About the Role
This position leads regional operations for high-end vacation homes, ensuring property excellence, owner satisfaction, and team effectiveness in the Napa area.
Responsibilities
- Lead and supervise local operations for luxury vacation home portfolios
- Ensure consistent property standards and guest experience across all locations
- Coordinate with property managers and service providers for maintenance and upkeep
- Monitor property performance metrics and occupancy rates
- Serve as primary point of contact for owner inquiries and issue resolution
- Manage local vendor relationships and contract compliance
- Conduct regular site inspections to verify quality and safety standards
- Support marketing initiatives with on-the-ground insights and feedback
- Oversee key management and access coordination for guest stays
- Respond to urgent operational issues during after-hours periods
- Train and mentor regional team members on service protocols
- Track and report on regional financial performance and expenses
- Ensure compliance with local regulations and zoning requirements
- Collaborate with customer experience teams on feedback improvements
- Implement operational best practices across all managed properties
- Facilitate smooth transitions during property onboarding and turnover
- Maintain accurate records of property conditions and service history
- Escalate structural or major maintenance concerns to central operations
- Support special events or high-profile guest stays as needed
- Promote sustainability practices in property operations
- Gather market intelligence on local real estate and tourism trends
- Assist in evaluating new property acquisition opportunities
- Ensure brand standards are upheld in all guest interactions
- Drive continuous improvement in operational efficiency
- Contribute to regional strategy through regular reporting and input
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid
Team
Field-based team with regional oversight and collaboration across departments
About the Team
This role is part of a decentralized operations network focused on delivering premium real estate experiences through localized expertise and centralized support.
What Success Looks Like
Within the first six months, you will have established strong relationships with property owners, optimized local operations, and improved service response times across the region.
Not available
