About the Role
This position supports clients in planning and finalizing group travel arrangements by managing reservation requests, delivering timely responses, and ensuring accurate data entry within a remote team environment.
Responsibilities
- Handle incoming inquiries related to group travel reservations
- Assist clients with booking accommodations for groups
- Provide detailed information about availability and pricing
- Enter and update reservation data in the company system
- Communicate changes or updates to group bookings promptly
- Collaborate with internal teams to confirm event details
- Respond to customer emails and calls within service standards
- Verify group contract terms and conditions
- Support the resolution of booking discrepancies
- Maintain confidentiality of client information
- Track reservation deadlines and group cutoff dates
- Escalate complex issues to supervisors when needed
- Follow established procedures for data accuracy
- Participate in team training and onboarding sessions
- Meet performance metrics for response time and quality
Benefits
- Comprehensive medical insurance
- Dental coverage for employees
- Vision care benefits
- Paid time off accrual
- Holiday pay schedule
- Remote work equipment support
- Ongoing professional development
- Performance-based bonus opportunities
- Employee assistance program
- Flexible scheduling options
Compensation
Competitive hourly wage with performance incentives
Work Arrangement
Fully remote position
Team
Part of a growing customer service team focused on travel coordination
Why This Role Matters
This position plays a key role in delivering seamless group booking experiences, directly impacting client satisfaction and long-term relationships.
Growth Opportunities
Team members can advance into senior reservation roles, training positions, or specialized support tracks based on performance and interest.
Not available
