CareHarmony is hiring a remote Energy Billing Analyst to join our Client Support team. In this role, you will deliver outsourced billing and settlement services for leading energy retailers in Alberta. You will work from anywhere in Canada or the US, collaborating within the MST timezone.
What You'll Do
- Respond to customer inquiries using strong written, verbal, and customer service skills.
- Provide case management within our CRM system for contracts, services, billing accounts, and financial transactions.
- Calculate, validate, and generate invoices on behalf of our clients.
- Perform Revenue Assurance checks on data before, during, and after invoicing.
- Problem-solve novel and unexpected billing or system issues.
- Liaise with Developers to resolve technical problems.
- Document system issues and work with internal staff to test and implement fixes.
What We're Looking For
- Advanced Microsoft Office skills, especially in Excel.
- Capacity to learn quickly and adapt to dynamic situations.
- Demonstrated analytical skills with strong attention to detail.
- Ability to apply critical thinking to independently analyze and resolve issues.
- Aptitude for math and analytical thinking.
- Strong organizational skills.
- Ability to establish priorities, work independently, and proceed with objectives with minimal supervision.
- Ability to multi-task and change focus or priorities quickly as required.
- Strong interpersonal and professional communication skills.
- Excellent customer service skills.
- A proactive, positive, 'can do' attitude.
Nice to Have
- University degree or diploma in a relevant subject.
- Experience in the De-regulated Retail energy or utilities sector.
- Experience in the Alberta Power and Gas Markets.
- Experience in invoicing.
Technical Stack
- Microsoft Office
- Excel
- CRM system
Team & Environment
You will join our Client Support team within a people-first culture that fosters a community-like environment. We emphasize support, continuous learning, and a collaborative, nurturing workplace that values your professional growth.
Benefits & Compensation
- Compensation: $60K-$70K
- 3 weeks' vacation and 5 personal days.
- Comprehensive Medical, Dental, and Vision benefits starting from your first day.
- Employee stock ownership and RRSP/401k matching programs.
- Lifestyle rewards.
- Remote work and more.
Work Mode
This is a fully remote position open to candidates anywhere in Canada or the United States. You will work core hours aligned with the MST timezone.
CareHarmony is an equal opportunity employer.
