Tondo Immobilienmanagement GmbH is hiring a Remote Energy Billing Analyst to deliver outsourced billing and settlement services for leading energy retailers in Alberta. As an integral part of our dynamic Client Support team, you will ensure accurate invoicing and provide excellent service directly to customers.
What You'll Do
- Respond to customer inquiries using strong written and verbal communication skills.
- Manage cases within a CRM system to fulfill requests for contracts, services, billing accounts, and financial transactions.
- Calculate, validate, and generate invoices on behalf of clients.
- Perform Revenue Assurance checks on data before, during, and after invoicing.
- Problem-solve novel and unexpected issues independently.
- Liaise with Developers as required for issue resolution.
- Document system issues and collaborate with staff to test and implement fixes.
What We're Looking For
- Advanced Microsoft Office skills, especially Excel.
- Capacity to learn quickly and adapt to dynamic situations.
- Demonstrated analytical skills with a strong attention to detail.
- Ability to apply critical thinking to independently analyze and resolve issues.
- Aptitude for math and analytical thinking.
- Strong organizational skills and the ability to establish priorities.
- Ability to work independently and proceed with objectives with minimal supervision.
- Ability to multi-task and change focus or priorities quickly as required.
- Strong interpersonal and professional communication skills.
- Excellent customer service skills and a proactive, positive attitude.
Nice to Have
- A university degree or diploma in a relevant subject.
- Experience in the De-regulated Retail energy or utilities sector.
- Experience in the Alberta Power and Gas Markets.
- Experience in invoicing.
Technical Stack
- Microsoft Office
- Excel
- CRM system
Team & Environment
You will be part of the Client Support team. Our company fosters a people-first culture, creating a community-like environment where support and continuous learning are at the forefront. We are a collaborative and nurturing workplace that values professional growth and contributions.
Benefits & Compensation
- Compensation range: $60,000 - $70,000.
- 3 weeks' vacation and 5 personal days.
- Comprehensive Medical, Dental, and Vision benefits starting from first day of employment.
- Employee stock ownership and RRSP/401k matching programs.
- Lifestyle rewards.
- Remote work.
Work Mode
This is a fully remote position open to candidates in Canada and the US.
Tondo Immobilienmanagement GmbH is an equal opportunity employer.
