Deephaven Mortgage is seeking a Remote East Coast Mortgage Processor (Account Manager) to act as the primary point of contact for brokers and Account Executives after loan submission. At Deephaven, we champion mortgage borrowers whose independence and entrepreneurial drive define them. You will guide each loan through the process with a focus on accuracy, efficiency, and outstanding service.

What You'll Do

Act as the main point of contact for the broker once the loan has been submitted
Review loan applications for accuracy and completeness
Collect and verify all documentation required for initial and final loan approval
Proactively manage the Estimated Closing Date and keep stakeholders informed
Prepare and submit initial, conditional, and final loan packages to underwriting
Maintain timely and professional communication with brokers, adhering to service level agreements (SLAs)
Process change of circumstance requests within SLA timelines
Convert and organize loan documentation using Encompass
Send Notices and Counter Offers to brokers as applicable
Work closely with Account Executives, Underwriters, and Closers to ensure a seamless process
Order and review necessary services and verifications
Ensure the highest level of broker and customer satisfaction

What We're Looking For

3+ years of mortgage processing experience
Proficient in MS Office including Word and Excel
Knowledge of current regulatory compliance requirements
Organized, analytical, detail oriented, and self-motivated
Manage pipeline to ensure Service Level Agreements (SLAs) are met
Communicate effectively with others, both verbally and in writing
Maintain the highest level of confidentiality and quality
Maintain knowledge of products and programs offered
Complete responsibilities effectively and efficiently with minimal direction
Manage daily tasks to ensure business needs are consistently met
Present self in a professional manner and interact with all levels of organization and outside contacts appropriately
Comply with Deephaven policies and procedures
Adopt the Deephaven culture that contributes to an environment of teamwork and promotes a positive company image to external customers
Complete all assigned training by required dates
The ideal candidate will reside on the East Coast, candidates not residing in the Eastern Time Zone will not be considered for the position

Nice to Have

Wholesale experience preferred
Encompass systems knowledge preferred

Technical Stack

MS Office (Word, Excel)
Encompass

Team & Environment

You will work closely with Account Executives, Underwriters, and Closers as part of a collaborative team to ensure a seamless loan process.

Benefits & Compensation

Compensation starts at $25 per hour
Flexible Time to Recharge – Personalized Time Off for What Matters
Future Finance Focused – Generous employer-matched 401(k) plan
Community Connect– Philanthropy Committee that creates charitable initiatives
Health from Day One – Comprehensive health insurance starting on day one of employment
Family Matters – Competitive maternity and paternity leave
Culture & Celebrations – Culture Committee with team-building events and celebrations
Ideas Welcome – Encouraging thought leadership and innovation
Guidance & Growth – Mentorship opportunities for career development
Perk Up – Exclusive discounts on travel, tech, pets, legal, and more