Hire Hangar is hiring a Remote E-commerce Support Agent to support customers across online sales channels while leveraging AI tools to improve efficiency and consistency. This role is ideal for someone comfortable handling high volumes of customer inquiries in a fast-paced e-commerce environment.
What You'll Do
- Respond to customer inquiries related to orders, returns, refunds, and shipping
- Use AI tools to assist with response drafting and ticket categorization
- Manage high-volume support queues across email and chat
- Ensure accurate and empathetic customer communication
- Update customer and order records within support and e-commerce systems
- Identify recurring issues and flag trends to the broader team
What We're Looking For
- Previous experience supporting customers in an e-commerce environment
- Practical experience using AI tools to assist with written customer communication
- Prior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered
- Strong multitasking and prioritization skills
- Comfort working with high ticket volumes and repetitive workflows
Nice to Have
- Experience with Shopify, WooCommerce, or similar platforms
- Familiarity with customer support metrics such as CSAT and response times
- Experience supporting omnichannel customer service operations
Technical Stack
- Shopify
- WooCommerce
- Gorgias
- Zendesk
- Intercom
- ChatGPT
- AI-powered support assistants
- Slack
- Zoom
- Google Workspace
- Asana
Benefits & Compensation
- We connect top talent with vetted employers, competitive pay, and real growth opportunities
competitive pay
Work Mode
US Time Zones (EST–PST)
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
