XTREME GRAPHICS LIMITED is looking for a highly motivated Remote Customer Support Representative to lead a team of support professionals, ensure excellent customer service delivery, and manage collections for delinquent accounts. The ideal candidate will have proven leadership experience and strong problem-solving skills in a remote environment.
What You'll Do
- Manage and lead a team of remote customer support representatives
- Develop and implement customer service policies and procedures
- Monitor team performance and provide coaching and feedback
- Handle escalated customer inquiries and issues
- Analyze customer feedback and implement improvements to enhance customer satisfaction
- Collaborate with other departments to ensure a seamless customer experience
- Manage debt collections and overdue payments for delinquent customers
What We're Looking For
- Proven experience in a customer support management role
- Excellent communication and leadership skills
- Strong problem-solving abilities
- Ability to work effectively in a remote team environment
- Experience with customer support software and tools
Nice to Have
- Bachelor's degree in Business Administration or related field
Technical Stack
- customer support software
- customer support tools
Benefits & Compensation
- Competitive salary
- Remote work flexibility
- Health and wellness benefits
- Professional development opportunities
Work Mode
Remote work flexibility
