We’re seeking a dependable Remote Customer Service Specialist to provide consistent support through both voice and text-based channels. This is a freelance position offering full flexibility—you choose your availability and set your own rates for hourly or project-based work.
What You’ll Do
- Deliver daily virtual assistance by addressing customer inquiries across voice and non-voice platforms
- Use word-processing applications like G-Suite to manage tasks and documentation
- Track interactions and maintain customer records using CRM systems such as Salesforce
- Stay organized with clear workflows and accurate recordkeeping
- Collaborate with team members and clients to ensure smooth service delivery
What We’re Looking For
- Proven experience in customer service or remote support roles
- Familiarity with CRM platforms, particularly Salesforce
- Proficiency with VOIP systems and standard office software
- Excellent written and verbal English communication skills
- Strong organizational abilities and attention to detail
- Reliable, high-speed internet connection for uninterrupted work
What You’ll Gain
You’ll have the freedom to build your freelance career on your terms. Access 24/7 support, educational webinars, and a dedicated Slack community designed to help freelancers grow. A full suite of resources and an internal support team are in place to help you thrive.
Work Environment
This is a fully remote role with no fixed schedule. You decide when and how much you want to work. As part of a growing network of independent professionals, you’ll contribute to a forward-thinking model where freelancing powers the future of work.
