CVS Health is hiring a Remote Customer Service Representative to provide telephone assistance to Aetna Medicaid members and providers. In this role, you will support our mission to care for people in a more connected and compassionate way.
What You'll Do
- Answer inbound calls from members and providers
- Respond to inquiries regarding benefits, eligibility, services, and prior authorization requirements
- Assist with questions about extra benefits, programs, and requests for ID cards
- Strive to provide an excellent experience on every call
What We're Looking For
- Must live on the eastern seaboard
- High school diploma or equivalent GED
- Ability to communicate effectively with members and providers both orally and in writing
- Proven ability to meet performance standards, attendance requirements, and call quality goals
- Ability to work from home self-sufficiently and identify an alternate work location when needed
Nice to Have
- Experience working remotely in a call center setting
- Experience with Medicaid and Medicare
Technical Stack
- High-speed internet connectivity with secure service via ethernet cable (Wi-Fi not permitted)
Benefits & Compensation
- Compensation: $17.00 - $25.65 per hour
- Affordable medical plan options
- 401(k) plan with matching company contributions
- Employee stock purchase plan
- No-cost wellness screenings, tobacco cessation, and weight management programs
- No-cost confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
Work Mode
This is a remote position based in Charleston, WV.
CVS Health is an equal opportunity employer. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
