Lehigh Valley Health Network is hiring an Access Center Triage RN to provide critical triage telephone services, ensuring prompt identification of patients with high-risk conditions. You will be part of an inspired, passionate team committed to delivering an exceptional healthcare experience through teamwork, compassion, and technology.
What You'll Do
- Direct callers to the appropriate level of care and provide healthcare advice and education using assessment skills, approved guidelines, and knowledge of self-care practices.
- Provide clinical support in the assessment of symptoms, determination of symptom acuity, offering information for symptom management, and patient education.
- Facilitate coordination of care across settings for a designated population, ensuring labs, studies, and referrals are completed and results are discussed with the patient.
- Perform a short evaluation of the patient situation to estimate illness or injury severity, including chief complaint and mental status information.
- Serve as a liaison between patients, physicians, hospital staff, programs, and other resources.
- Refill prescriptions and place orders for appropriate testing and labs.
- Assist in medical record maintenance and accurately file patient charts and reports.
- Prepare documentation and transmit medical information.
What We're Looking For
- Associate’s Degree in Nursing.
- RN - Licensed Registered Nurse_PA - State of Pennsylvania.
- 5 years of experience in nursing, including acute care, ED, medical office, or telephone triage.
- 2 years of previous clinical acute care hospital or urgent care experience.
- American Heart Association Basic Life Support certification for the State of Pennsylvania.
- Excellent computer skills and empathy for individuals seeking healthcare information.
- Knowledge of telephone-based clinical assessment techniques and medical practice telephone triage protocols.
- Skill in making triage decisions and responding quickly and calmly in emergency situations.
- Knowledge of appropriate home health information for patients.
- Flexibility to perform a variety of tasks in a fast-paced environment.
- Judgement in dealing with sensitive, confidential information.
Nice to Have
- Bachelor’s Degree in Nursing (BSN).
Work Mode
This is a remote position requiring residency in Pennsylvania.
Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as defined by law.
